DescriptionOperations Manager$80,168,40 - $85,000 Join our team at Lumen Field in Seattle, WA, a premier sports and entertainment destination where world-class events, high-energy experiences, and exceptional hospitality come together. From major sporting events and concerts to corporate gatherings and large-scale productions, you'll help create unforgettable experiences at one of Seattle's most iconic venues.Job SummaryLocated at the Hilton Anatole, the Operations Manager will assist the Venue Director with the overall daily operational management of the venue with an emphasis on event execution and team development. This includes the timely set up, operation and removal of audio visual related equipment in accordance with the Company's standard operating procedures, personnel management, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction.
Essential Functions- Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
- Ensure timely setting, striking of events and other essential floor activities
- Maintain inventory integrity ensuring quality, functionality, organization and availability
- Maintain a working knowledge of industry trends, tools and innovations
- Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor.
- Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
- Build strong relationships with equipment sub-rental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards.
- Manages accurate and timely billing of events and clients.
- Timely creation and processing of purchase orders and vendor invoices.
- Attend hotel meetings, as necessary.
- Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them
- Provide technical support for events
- Comply with all safety protocols and standard operating procedures
- Other duties as assigned
Supervisory ResponsibilitiesDirects team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education & Experience- High School Graduate or equivalent
- Minimum two (2) years event technology experience in a hospitality environment
- Minimum two (2) years demonstrated managerial experience
- Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
Required Skills & KnowledgeTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
- Planning ability; able to plan ahead
- Excellent organizational skills
- Demonstrated personnel management ability
- Strong Interpersonal skills
- Strong verbal and written communications skills
- Strong customer focus
- Strong attention to detail
- Professional appearance
Benefits- Performance based incentive plans on top of base salary
- Generous time off with PTO, holidays and sick/personal days
- 401k with a contribution match
- Insurances; health, vision, dental and more
