Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience)
• 3+ years of experience in operations or logistics management, preferably in final mile/home delivery
• Proven ability to manage teams, contractors, and time-sensitive logistics
• Strong analytical, organizational, and leadership skills
• Proficient with logistics software, route planning tools, and Microsoft Office Suite
• Excellent communication and conflict resolution skills
• Familiarity with DOT and safety compliance regulations
• Must have a valid driver license

Responsibilities

• Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management
• Manage independent contractor relationships and ensure compliance with safety, service, and operational standards
• Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed
• Recruit, onboard, and train delivery contractors and support personnel
• Oversee scheduling, route planning, and inventory management in coordination with the warehouse team
• Resolve escalated delivery issues and customer complaints promptly and professionally
• Collaborate with the corporate team to implement new policies, technologies, and process improvements
• Maintain a culture of accountability, performance, and continuous improvement

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance