We are seeking an Arlington Operations Manager to own the day-to-day performance, reliability, and experience of our Arlington headquarters. This role ensures the office is consistently functional, professional, and ready for employees, customers, and leadership across facilities, workplace operations, AV/IT readiness, and space needs. The ideal candidate is a hands-on operator who proactively identifies issues, takes ownership of resolving them, and continuously looks for ways to improve how the workplace operates. They will need to be highly detail-oriented, resourceful, and comfortable balancing day-to-day execution with proactive planning in a fast-moving environment. This role works closely with Operations, IT, external vendors, and company leadership to ensure seamless office operations. This role is a full-time position located out of our office in Arlington, VA. Scope of Responsibilities (highest priority to lowest) • Own day-to-day Arlington office operations and workplace readiness, proactively identifying and resolving issues across facilities, shared spaces, and the overall employee experience. • Manage the Arlington Operations Specialist, providing day-to-day direction, prioritization, and support while ensuring strong execution across office operations. • Manage facilities operations, including maintenance, repairs, cleaning, access, furniture, seating, office moves, and workspace changes. • Serve as the primary on-site operational lead for AV and workplace technology readiness, coordinating troubleshooting and resolution with internal IT teams and external vendors. • Manage workplace vendors and service providers, including facilities, AV, furniture, cleaning, and other office services, ensuring quality and timely execution. • Oversee workplace standards and employee readiness, including conference rooms, desk setups, office organization, and the workplace components of onboarding and offboarding. • Coordinate and execute Arlington office projects, workplace improvements, leadership and customer visit readiness, and other high-priority onsite needs. • Identify and implement process and workplace improvements that improve reliability, employee experience, and scalability as the company grows. Qualifications • U.S. Citizenship is required Required Skills: • 3-7+ years of experience in workplace operations, facilities management, office management, or a similar operational role. • Bachelor's degree or equivalent professional experience in operations, business administration, facilities, or a related field. • Demonstrated ability to independently manage the day-to-day operations of a fast-paced office or workplace environment. • Strong working knowledge of office infrastructure, including AV systems, conferencing tools, workplace technology, and basic networking concepts. • Experience managing vendors, contractors, office moves, space changes, or workplace projects. • Experience managing or mentoring junior team members. • Strong organizational, problem-solving, and execution skills with the ability to manage multiple priorities simultaneously. • Excellent communication skills with the ability to work cross-functionally across Operations, IT, leadership, and external partners. • Proactive, hands-on approach with strong attention to detail and ownership from issue identification through resolution. Desired Skills • Experience in or exposure to a startup or other entrepreneurial environment. • Familiarity with modern workplace technologies such as Google Meet, Microsoft Teams Rooms, Zoom Rooms, or equivalent AV ecosystems. • Experience supporting a high-growth environment with rapidly changing headcount and workplace needs. • Experience supporting a headquarters, customer-facing office, or similarly high-visibility workplace. We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we're eager to hear from you.