Role Overview:
The Operations Manager is responsible for the leadership, management, and oversight of the Installation Operations Teams. This role works closely with company leadership to drive operational excellence, improve efficiency, support employee development, and ensure the successful execution of projects while maintaining high standards of quality and customer satisfaction.
Key Responsibilities:
- Serve as a member of the Leadership Team, partnering with business leaders to develop and implement strategies that improve operational effectiveness, efficiency, and service delivery.
- Provide strategic leadership by collaborating with the Hub Leader to establish and execute short- and long-term goals, policies, procedures, and team development initiatives.
- Oversee the planning, assignment, and execution of projects, ensuring completion within established timelines and budget parameters.
- Ability to assist in the development of business justifications for budget expenditures/projects and to prioritize the implementation timeline of such expenditures/projects based on the detailed understanding of the business need.
- Assist in creation of yearly departmental metrics in conjunction with department heads to ensure teams are meeting or exceeding those goals on a regular basis.
- Partner with department leaders to establish annual performance metrics and monitor progress toward achieving departmental and organizational goals.
- Lead and manage operational departments while promoting effective communication and collaboration across teams and functional areas.
- Evaluate operational processes and procedures, identify opportunities for improvement, and implement solutions that enhance efficiency and effectiveness.
- Develop, coach, mentor, and support team members to maximize performance and foster professional growth.
- Promote a culture of continuous learning, accountability, and professional development by serving as a positive role model.
- Ensure compliance with company policies, procedures, and applicable regulatory requirements.
- Perform other duties and responsibilities as assigned.
Qualifications:
Ten (10) years of related work experience with two (2) of those years in a supervisory role, overseeing multiple teams/departments or equivalent experience.
Work Requirements:
Position can be sedentary at times and requires extended periods of PC exposure. Ability to work outside of normal business hours, as needed, to support operational requirements and business objectives.
