Due to continued growth, we are looking for an Operations Leader to join our team in White Plains, NY. Position Overview We are seeking a Contract Operations Leader to take ownership of our Installation Division, overseeing the business from pre-sale through project execution and final closeout, while aligning Engineering and Prefabrication into a cohesive, high-performing operation. This role is responsible for driving disciplined execution across the full project lifecycle-ensuring that what is sold is aligned with how we build, and that projects are delivered safely and with technical excellence. The ideal candidate is a process-driven operator with deep technical experience who is comfortable being in the weeds-supporting teams directly, solving problems in real time, and ensuring projects move forward without disruption. This role will also serve as a shared technical resource across the business, supporting the Service team on complex issues without direct oversight of Service operations. Responsibilities Pre-Sale Through Execution Ownership - Oversee the Install Sales team, ensuring opportunities are scoped, estimated, and positioned for successful execution. - Ensure alignment between what is sold, how it is designed, and how it will be installed. - Partner with Sales and Engineering during pre-construction to confirm scope clarity, system design alignment, and labor/material expectations. - Drive a smooth transition from sale 12 engineering 12 project execution. Operational Execution & Project Lifecycle Ownership - Own the end-to-end execution of all installation projects-from pre-construction through final closeout. - Maintain a strong focus on the final 10% of projects, including punch lists, documentation, turnover, and billing completion. - Establish and reinforce consistent operational processes that drive predictable results. Project Management Leadership & Accountability - Lead and mentor Project Managers through structured weekly project reviews. - Implement regular financial reviews with accounting to ensure projects are performing to company standards. - Drive accountability across the PM team. Proactive Planning & Forecasting - Lead forward-looking planning (3-6 months out). - Identify upcoming labor, material, and scheduling needs. - Ensure the business is prepared ahead of demand. Technical Leadership & Problem Solving - Serve as a technical resource and escalation point. - Support troubleshooting of complex system challenges. - Partner with Engineering to ensure designs are executable. Engineering & Prefabrication Alignment - Align Engineering and Prefabrication with installation needs. - Improve workflows and reduce rework. - Drive prefabrication utilization. Daily & Weekly Operational Cadence - Lead daily coordination and weekly reviews. - Ensure alignment across Sales, Engineering, PMs, and Field Teams. Team Development & Culture - Lead training and development initiatives. - Mentor team members and build accountability. - Foster continuous improvement. Qualifications - 15+ years in low-voltage, security, or electrical systems. - Experience leading pre-sale and execution. - Strong understanding of full project lifecycle. - Proven process and operational leadership. - Hands-on technical troubleshooting ability. What We're Looking For - Process-driven leadership - Strong execution mindset - Accountability and team development - Comfortable being in the weeds