Location: Cebu, Philippines or Henderson, Nevada (with extended assignment in Cebu)
Are you excited by the opportunity to build something from the ground up?
PMSI is launching a new offshore operations team in Cebu, Philippines, and we're looking for an experienced operations professional to help lead the journey.
This isn't simply another operations role, it's a unique opportunity to join a growing U.S. company at the beginning of an exciting international expansion. You'll work directly with senior leadership to help build our team, establish operational processes, mentor employees, and create a culture of excellence.
Think of it as the energy and impact of a startup, backed by the stability and experience of an established U.S. organization.
This position reports directly to a Senior Manager and is designed as a hands-on leadership role.
What You'll Do
As the Operations Lead, you'll serve as the bridge between our Henderson headquarters and our Cebu operations.
You'll help establish the foundation for a successful offshore team by:
- Supporting the launch and growth of our Cebu operations
- Partnering with U.S. leadership to implement operational strategies
- Assisting with recruiting, interviewing, onboarding, and training new team members
- Coaching employees on PMSI processes, quality standards, and client expectations
- Helping establish team workflows, documentation, and best practices
- Serving as the primary communication link between the U.S. and Philippines teams
- Monitoring productivity, quality, and operational performance
- Identifying process improvements and helping implement scalable solutions
- Supporting client implementations and special projects as the operation grows
- Building a collaborative, engaged, and high-performing team culture
What We're Looking For
We're looking for someone who enjoys building, leading, and solving problems.
The ideal candidate has experience in:
- Mortgage servicing operations
- Loan transfers or payment operations
- Team leadership or mentoring
- Process improvement
- Client support
- Project implementation
- Training and coaching
- Cross-functional collaboration
- Documentation and workflow development
- Working with remote or global teams
Qualifications
- 5+ years of mortgage servicing or financial services experience
- Bachelor's degree in Finance, Accounting, Economics, Mathematics, Business, or a related field
- GPA of 3.5 or higher
- Previous experience leading projects, mentoring employees, or supervising teams
- Strong organizational and communication skills
- Ability to work independently in a fast-changing environment
- Passion for building teams and improving processes
- Experience with mortgage servicing systems (MSP preferred)
- Willingness to travel between the U.S. and Cebu, Philippines as business needs require
Why Join PMSI?
- Build a new international operation from the ground up
- Work directly with senior leadership
- Make a visible impact on the company's long-term growth
- Gain international leadership experience
- Help shape the culture and success of a growing offshore team
- Clear opportunity for advancement as the organization expands
This is more than a job.
It's an opportunity to help build something lasting.
If you're energized by growth, leadership, and creating new opportunities, we'd love to meet you.
