Baker Hughes

Operations Excellence Manager

Baker Hughes$100K — $130K *
Energy & Utilities
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Operations, Industrial Management, or similar
  • 5+ years of experience in Operational Excellence, Program Management, or manufacturing environments
  • Experience in SAGD / Thermal operations
  • Strong technical and operational background
  • Ability to troubleshoot specific facilities
  • Understanding of production adjustments and chemical applications
  • Ability to mentor and train Account Managers
  • Experience leading chemical trials and data interpretation
  • Familiarity with TBAM processes

Responsibilities

  • Assist or lead plant tests and trials
  • Support managers to ensure KPIs are met
  • Troubleshoot customer and internal operational issues
  • Attend meetings and present data for sales opportunities
  • Mentor newer employees on technical and operational matters
  • Review client facility designs and provide recommendations
  • Conduct Health Checks on performance

Benefits

  • Flexible work schedules with options for 7 ON / 7 OFF or 14 ON / 14 OFF
  • Opportunities for professional development and mentoring
  • Collaborative work environment with best-in-class clients
  • Exposure to varied operational challenges and solutions
  • Impact on production and asset integrity through recommendations
Full Job Description

Operational Excellence Manager (Upstream Chemicals)

Partner with the best

As an Operational Excellence Manager, you will partner with best‑in‑class clients and internal teams to drive performance, reliability, and continuous improvement across complex thermal operations. In this highly collaborative role, you will lead and support plant trials, diagnose and resolve operational challenges, and ensure key performance indicators are effectively measured and achieved. You will work alongside Account, Field, and District Managers to unlock new opportunities, present data‑driven insights, and implement system‑level improvements using a Total Systems Approach and TBAM methodologies. Leveraging your strong technical background and SAGD expertise, you will review facility designs, lead chemical trials, interpret system performance, and provide trusted recommendations that directly impact production and asset integrity. Just as important, you will mentor and develop team members, acting as a technical advisor and thought leader who helps raise the bar for how we serve customers and grow our business—together, partnering with the best to deliver Operational Excellence.

Fuel your passion

As an Operational Excellence Manager, you will be responsible for:

  • Assisting with (&/or Lead) plant tests & trials.                                                                                    

  • Assisting District, Field, and Account Managers to ensure that Key Performance Indicators (KPI's) are being properly measured, recorded, published and more importantly met.

  • Troubleshooting problems identified by our customers or Baker Hughes' staff.

  • Assisting with new sales opportunities.  Attending exploratory meetings, presenting data and working as a Team Member to grow our business. 

  • Providing mentorship to our "newer" employees.  (Handling objections, technical advice, meeting preparation, etc.)                          

  • Meeting with clients to go over P&ID's as it relates to recommendations for facilities.  (Inj locations, quill metallurgy, pump sizes and type, tanks, etc.)

  • Conducting Health Checks.               

  • Leading on Total System Approach Audits.

  • Leading the use of TBAM (Tools for Better Account Management)

To be successful in this role you will:

  • Have a degree in Engineering, Operations, Industrial Management, or similar.

  • Have minimum 5 years of experience in Operational Excellence, Program Management, or manufacturing/repair environments.

  • Have experience in SAGD / Thermal operations

  • Possess Technical and operational background

  • Have ability to troubleshoot specific facilities

  • Possess understanding of new production swings, acid stim affects, vessel performance, Chemical application adjustments,

  • Be able to mentor / train Account Managers on site

  • Have ability to lead chemical trials and collect / interpret data from system performance

  • Be involved in TBAM standardizing and formalizing processes across all accounts

  • Have strong communication, computer and stakeholder management skills.

  • Have lean Six Sigma Green Belt or similar certification but not mandatory.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

  • Work schedule will be 7 days ON / 7 days OFF or 14 days ON / 14 days OFF


The Baker Hughes internal title for this role is: Services Specialist - Field Svc Ops - UC

About Baker Hughes

Baker Hughes is an energy technology company that provides solutions for energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Baker Hughes Careers

Joining Baker Hughes presents a unique opportunity to be part of a global team that stands at the forefront of innovation and leadership in the energy sector. As a leading company in the industry, Baker Hughes offers unparalleled job opportunities that propel your career to new heights through cutting-edge technology and transformative projects.

Work You’ll Do

At Baker Hughes, you will engage in work that reshapes the future of energy. Our team is dedicated to pioneering solutions that make energy safer, cleaner, and more efficient. Your role will enable you to lead projects that challenge the status quo and drive significant industry advancements.

Innovate and Grow

Step into a role at Baker Hughes, and you’ll find yourself at the intersection of technology, sustainability, and innovation. With over 60,000 professionals globally, our expansive team thrives on diversity and expertise, fostering an inclusive culture that values each individual’s contribution toward our collective goals.

Professional Growth and Development

Baker Hughes is committed to the professional growth of its employees. Whether through leadership development programs, diversity training, or hands-on internship experiences, we ensure that every team member receives the support and opportunities necessary to realize their full potential. Our commitment to professional development is reflected in our robust training programs and accessible leadership, geared towards nurturing skills that pave the way for substantial career advancement.

Explore Career Opportunities

Whether you’re a seasoned professional or a recent graduate, Baker Hughes offers a range of positions across various fields. From engineering to digital solutions, our career paths are as diverse as the innovative projects we handle.

Join Our Team

Discover the array of benefits that a career at Baker Hughes offers. From competitive salaries to comprehensive health benefits, and a culture that actively supports work-life balance, we prioritize the well-being and satisfaction of our employees. Explore job opportunities and open positions that match your skills and interests. We are continuously hiring and looking for ambitious, curious, and driven team members.

Internship Programs

Kickstart your career with a Baker Hughes internship. Gain invaluable industry experience, develop essential skills, and build a professional network that will serve you throughout your career. Our internships offer a real insight into the energy sector, providing a solid foundation for future employment opportunities.

Stay Connected

Keep up to date with the latest at Baker Hughes by joining our community. Receive updates on new job openings, company news, and industry insights directly to your inbox. Personalize your experience by subscribing to our job alert emails, tailored to your career preferences and interests.

Networking and Interviews

Prepare to engage with industry leaders and peers through our networking events and during the interview process. At Baker Hughes, we look for innovative, solution-driven team players who are ready to make an impact. Ready your resume, sharpen your interview skills, and take the first step towards a fulfilling career at Baker Hughes.

Empower Your Career

Choose Baker Hughes for a career that offers not just employment, but a platform to innovate, lead, and contribute to an energy future that is sustainable and efficient. Join us in our mission to continue being a leader in the energy sector, driving forward with dedication and expertise.

Search Baker Hughes Jobs

Start your journey with Baker Hughes today. Search for open positions that align with your career goals and apply now. The opportunity to be part of a global leader in energy innovation is just a few clicks away.
Learn more about Baker Hughes
Size
67,000 employees
Market Cap
$28.8 billion
Industry
Net Income
-$9.9 billion
Founded
1972
5 Year Trend
+15.8%
Revenue
$20.7 billion
NASDAQ

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