Motorola Solutions

Operations Excellence Analyst (Hybrid)

Motorola Solutions$90K — $100K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree
  • 5+ years of experience in data analysis or operational optimization
  • Legal authorization to work in the U.S. indefinitely
  • Strong communication skills for diverse audiences
  • Familiarity with the ITIL Framework for operational processes

Responsibilities

  • Evaluate operational challenges to identify root causes from people, processes, or tools
  • Conduct data analysis to find patterns and address inefficiencies
  • Transform data into easy-to-understand visualizations for executives
  • Partner with Business Operations to develop interactive dashboards
  • Collaborate with teams on prioritizing high-impact operational initiatives
  • Prepare and deliver tailored presentations to leadership

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description

Department Overview

The Centralized Managed Support Operations organization is dedicated to delivering specialized support with an "always-on" rigor. We build and connect technologies that serve as the foundation for our safety and security ecosystem, passionately "Solving for safer" across all operational fronts.
Job Description

We are looking for an Operations Excellence Analyst to play a pivotal role in optimizing our global support operations. In this role, you will dissect complex challenges to discern whether they stem from people, processes, or tools, providing actionable insights directly to our executive leadership team. You will work within an Inclusive and collaborative environment that empowers professionals to unlock their potential, shape their careers, and deliver high-impact insights that sharpen executive decision-making.

Key Responsibilities:

Operational Analysis & Insights

  • Evaluate operational challenges utilizing a holistic approach to determine if root causes stem from people, processes, or tools

  • Conduct comprehensive data analysis to uncover underlying patterns and mitigate inefficiencies

  • Respond to executive requests by transforming data into clear visualizations that pass the "blink test" and deliver actionable recommendations

Cross-Functional Collaboration

  • Partner with Business Operations teams to build and fine-tune interactive dashboards

  • Collaborate with cross-functional teams to prioritize high-impact initiatives that help to provide operational efficiency

  • Serve as a trusted advisor to leadership by preparing and delivering tailored, logically sound presentations

Job Requirements:

Technical Expertise

  • Data Visualization to build reports using Tableau logic and metric definitions

  • Data Mining to extract insights from ITSM tools including Salesforce, ServiceNow, and Purecloud

  • Presentation Software to craft persuasive, audience-tailored briefings using PowerPoint or Google Slides

Professional Experience

  • Critical Thinking to embrace a mindset of continuous optimization and constructive problem-solving

  • ITIL Framework to align operational processes with established industry best practices

  • Communication Skills to convey complex technical data clearly to both technical and non-technical audiences

Target Base Salary Range: $90,000- $100,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.


Basic Requirements

  • Bachelor's Degree

  • 5+ years of experience in data analysis or operational optimization

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel Requirements

Under 10%
Relocation Provided

None
Position Type

Experienced
Referral Payment Plan

Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans

  • Medical, Dental, Vision benefits

  • 401K with Company Match

  • 10 Paid Holidays

  • Generous Paid Time Off Packages

  • Employee Stock Purchase Plan

  • Paid Parental & Family Leave

  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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