We are looking for an Operations Director with a passion for food and creating and maintaining the highest quality food standards. The role will be focusing on high calibre contracts working with our clients around the North America Region. The successful candidate will enjoy working with people and creating great relationships with clients, managers and team members. They will enjoy supporting and developing excellence, adding value to all that they do, delivering on target financially, and leaving a positive footprint every day. The successful applicant will have proven previous experience of working at an operational level within the contract catering or hospitality industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team. As Operations Director, you will have full accountability for the P&L, business development strategy and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food and will develop a positive and motivating culture. Responsible for leading and delivering the Thomas Franks Regional strategy and the operational plan in line with the company strategy and the five pillars of Charity, People, Food and Nutrition, Creativity and Finance Role Requirements: - To significantly enhance the scope and impact of the Thomas Franks Foundation, integrating charity deep into our business model. - To cultivate a world-class workforce that is diverse, skilled, and highly motivated, establishing Thomas Franks as the employer of choice within the hospitality industry. - To lead the industry in culinary and nutritional excellence and sustainability, with a commitment to innovation, quality, training and environmental stewardship. - To reinforce and support a culture of innovation that permeates every aspect of Thomas Franks, from marketing and client engagement to the culinary arts. - Substantially increase our financial metrics, with a focus on achieving a company turnover exceeding expectations through strategic expansions and operational efficiencies. Candidate requirements: - Passion and knowledge of great contemporary fresh food and service - Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards. - The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses. - Strong motivation skills with a lead by example approach. - Outstanding financial management skills - commercial and fixed price - An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team. - HR best practice and retail skills - The right to work permanently in the USA. - Able to undertake an enhanced DBS (or equivalent) and provide references covering full 5 years and overseas police checks - Have proven experience in the area of compliance. - Excellent listening, written and verbal communication skills (in English) and able to articulate and communicate effectively at all levels. - Knowledge of office management systems - Outstanding organisational, analytical and time management skills and ability to create effective processes and procedures. A team player, but able to work autonomously and remotely. - Experience of working in a multi-site/mobile/remote capacity.