Essential Functions: - Leads all operational aspects of the restaurant; helps execute the company vision and purpose, as well as uphold the established core values
- Facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved
- Maintains that high food safety standards are maintained by training and operational adoption; ensures that food is prepped, held, and served according to of all Chick-fil-A, federal, state, and local sanitary, safety, and health standards
- Builds, trains, and coaches high-performing team; partners with Talent Acquisition to appropriately staff the restaurant to meet business needs
- Engages with Operations Controller and regional leadership on financial decisions and enacting needed controls; makes purchasing decisions for repairs, maintenance, and supplies
- Continuously monitors labor and food cost; adjusts scheduling and purchasing as necessary
- Ensures each guest has a positive experience and monitors CEM score
- Develops and communicates ongoing proprietary culinary standards, objectives, and goals consistently to optimize quality and financial results
- Acts as point of contact, liaison, and subject matter expert for all proprietary brand culinary related questions
Reporting Relationship: The Operations Director reports to the Senior Director Operations.
Minimum Qualifications, Knowledge, Skills, and Work Environment : - Education and Experience: The combination of education and professional experience must exceed 8 years:
- In a leadership role: Requires 3 years of experience leading a team of F&B Operations professionals engaged in developing and executing Operations programs
- In a technical role: Requires 8 years of experience engaged in developing and delivering Operations programs
- A bachelor's degree in a program related to the functional area can count for 3 of the eight-year requirement
- An MBA or a master's level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement
- In the industry: 3-5 years of F&B Operations experience
- Specialized Skillset/Competencies/Traits
- Requires a demonstrated ability to effectively grow sales and operating profit, while continuously improving customer, team member, and landlord satisfaction
- Business acumen and also has the mindset required to understand the long-term implications of Operations planning and to advance the organizations goals
- Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
- Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
- Location: This position is located at the Memphis International Airport.
