About the Job

Operations & Customer Experience Manager

$70,000+ Annual Compensation

Quality Overhead Door | Pocatello, Idaho

Quality Overhead Door is seeking an organized, customer-focused leader to oversee daily office operations, customer experience, scheduling, and administrative functions for our growing company.

This is not a traditional office position. We are looking for someone who enjoys taking ownership, solving problems, improving processes, supporting a team, and helping drive business success. The ideal candidate is highly organized, confident communicating with customers, and capable of managing multiple priorities in a fast-paced environment.

If you're looking for a long-term career opportunity where you can make a meaningful impact on a growing local business, we'd like to meet you.

What You'll Do:

As the Operations & Customer Experience Manager, you will serve as the central hub of the business and play a critical role in ensuring customers receive exceptional service while supporting efficient daily operations.

Responsibilities include:

• Managing incoming customer inquiries and ensuring an outstanding customer experience.
• Coordinating schedules for service technicians and installation teams.
• Overseeing daily office operations and workflow management.
• Preparing estimates, proposals, and customer communications.
• Managing purchasing, inventory ordering, and vendor relationships.
• Processing payments and maintaining accurate records.
• Supporting business growth through process improvement and operational efficiency.
• Working closely with ownership to help achieve company goals.
• Assisting with reporting, administrative functions, and special projects.
• Helping maintain a positive, professional culture for both customers and team members.

What We're Looking For: The ideal candidate will have:

• Strong leadership and organizational skills.
• Excellent customer service and communication abilities.
• The ability to prioritize multiple responsibilities and manage competing demands.
• Confidence making decisions and solving problems independently.
• Strong computer skills, including Microsoft Office and business software platforms.
• A positive attitude and commitment to continuous improvement.
• High attention to detail and strong follow-through.

Experience That Transfers Well:

Candidates with experience in any of the following are encouraged to apply:

• Operations Management
• Office Management
• Customer Service Management
• Small Business Administration
• Dispatching & Scheduling
• Retail or Branch Management
• Banking & Financial Services
• Insurance Offices
• Construction or Home Service Industries

Garage door industry experience is not required. We will train the right individual.

Compensation & Benefits:

• $70,000+ Annual Compensation
• Competitive salary
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Paid Time Off
• Professional Development Opportunities
• Long-Term Career Growth