Operations Coach, Franchise Performance

Driven Brands

$66K — $118K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in operational analysis or coaching roles
  • Strong analytical mindset with data interpretation skills
  • Exceptional communication skills for simplifying complex concepts
  • Ability to influence decisions while working with operators
  • Proficiency in Excel with experience in SQL and Python
  • Familiarity with BI tools like Qlik, Tableau, or Power BI
  • Judgment balancing data insights with real-world constraints

Responsibilities

  • Partner with franchise owners to analyze performance and identify improvement opportunities
  • Translate complex reports and KPIs into actionable insights
  • Lead discussions on performance and prioritizing actions
  • Identify trends and best practices within the franchise network
  • Enhance reporting clarity and usability
  • Collaborate with internal teams to align on key initiatives

Benefits

  • Health and wellness benefits
  • Paid time off and holiday pay
  • Early access to earned wages through myFlexPay program
  • Variety of additional benefits available through the benefits platform
Full Job Description
JOB DESCRIPTION:

We are looking for an Operations Coach to partner directly with 1-800 Radiator franchise owners and help them improve business performance through data-driven insights.

This is not a traditional analytics role. While you'll work with data and reporting, your primary focus is helping operators understand what's happening in their business, why it's happening, and what actions to take next.

You will act as a trusted advisor to franchisees, turning complex data into clear, actionable recommendations that drive revenue growth, profitability, and operational improvement.

How you will Own It:

  • Partner with franchise owners to analyze performance and identify opportunities to improve sales and profitability


  • Translate reports, KPIs, and dashboards into simple, actionable insights


  • Lead performance conversations and help operators prioritize the right actions to drive results


  • Identify trends, gaps, and best practices across the network


  • Support and enhance reporting where needed, focusing on clarity and usability over complexity


  • Collaborate with internal teams (Operations, Finance, Analytics) to align on key initiatives and performance drivers


What you'll Bring:

  • Strong analytical mindset with the ability to interpret data and connect it to business outcomes


  • Exceptional communication skills - able to explain complex concepts in a clear, practical way


  • Comfortable working directly with operators and influencing decisions


  • Proficiency in Excel; Experience with SQL and Python; familiarity with BI tools (Qlik, Tableau, Power BI) is a plus


  • Ability to balance data, business judgment, and real-world operational constraints


Added Fuel if you have:

  • Thinks like an operator, not just an analyst


  • Can turn data into a clear story and action plan


  • Naturally curious and focused on solving business problems


  • Enjoys working in a fast-paced, team-oriented environment


This is a high-impact position with direct visibility into franchise performance. Your work will directly influence how operators run their business and drive measurable results across the network.

#LI-DM1

#LI-Hybrid

#DBCORP

Position Location:
California

Compensation Range:
$66,500.00 - $118,800.00

Compensation Frequency:
Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.

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