POSITION SUMMARYReporting to the Manager, Supply Chain Performance & Optimization, the Operations Associate delivers effective monitoring and reporting of supply chain performance while providing operational support for Credentialing services. The Operations Associate plays a key supporting role in maintaining accurate, timely, and reliable supply chain performance data and reporting across marine, road, and rail interfaces within the Prince Rupert Gateway. Working closely with the Manager, this role supports the development and maintenance of dashboards, analytics, and performance reporting tools used to assess gateway fluidity, system health, and operational trends. In addition, the position provides day-to-day administrative support and coverage for the Port's Credentialing Office, ensuring continuity of port pass issuance, TSC enrollment support, and access control administration in alignment with regulatory and operational requirements.
POSITION ACCOUNTABILITIES- Supports the ongoing monitoring and reporting of gateway supply chain performance across marine, terminal, rail, and road systems.
- Collects, validates, and maintains operational and performance data from internal systems and external stakeholders to support analytics and reporting.
- Assists in the development, maintenance, and refresh of performance dashboards, tables, charts, analytics, and reports for internal and external stakeholders.
- Supports the preparation of regular gateway and terminal performance reports, including trend analysis and basic performance insights.
- Supports optimization initiatives and project execution, including meeting scheduling, notetaking, budget tracking, preparing documentation and completing other project tasks as needed.
- Provides operational support and coverage for the Credentialing Office, including administration of port passes, keys, and access credentials for PRPA assets and facilities.
- Coordinates port pass issuance and administration by responding to stakeholder inquiries, verifying eligibility, and monitoring expiry and renewal requirements.
- Schedules and supports appointments for Transport Canada Security Clearance (TSC) applications, including digital photographs, fingerprinting via live scan technology, and verification of required documentation.
- Provides administrative support for the Access Control Management (ACM) system, including access group maintenance and assignment of authorized access.
- Supports programming and administration of alarm codes and the electronic key management system (Traka), including data management and updates.
- Processes invoices and supports billing for port pass users, ensuring accurate records and timely submission to PRPA's Finance Department.
- Provides ongoing credentialing training and documentation support to designated PRPA staff to ensure continuity of credentialing services.
- Provides backup coverage for the Administrative Assistant, Gateway Operations and Security Administration Support positions, as required.
- Performs other assigned duties and special projects as required.
WORKING CONDITIONS- Works predominately in an office environment.
- Regular, full-time position (37.5 hours per week).
- Regular working hours are Mondays to Fridays, 8:00 AM to 4:30 PM with 1 hour lunch break (unpaid).
JOB SPECIFICATIONSFormal Education- Post-secondary education in a related field.
Related Experience- Minimum of three (3) years of related experience in performance reporting, operations support, security administration, or related field.
Other Requirements- Strong analytical, organizational, and attention-to-detail skills.
- Ability to work under pressure, manage competing priorities, and exercise sound judgment.
- Good written and verbal communication skills.
- Strong customer service and relationship-building skills.
- Demonstrated ability to work with data, spreadsheets, dashboards, and reporting tools.
- High degree of discretion and professionalism when handling sensitive and confidential information.
- Resilient and adaptable; thrives in a dynamic and evolving environment.
- Enthusiastic, self-motivated, and able to work both independently and collaboratively.
- Proficient in Microsoft Word, Excel, PowerPoint, and basic data visualization tools.
- Able to obtain security clearance under Transport Canada's Security Clearance Program.
- Possess a valid Class 5 Driver's Licence.
The base salary range for this role is $77,689 - $97,112. This position is eligible for a performance-based variable incentive targeted at 10% of the base salary.
