The Operations and Site Development Manager is responsible for overseeing daily operational performance while leading the planning, development, expansion, and continuous improvement of business sites and facilities. This role ensures operational excellence, supports strategic growth initiatives, manages cross-functional projects, and drives efficiency, safety, quality, and cost optimization across locations.
The Operations and Site Development Manager collaborates with leadership, engineering, facilities, real estate, construction, supply chain, and external stakeholders to deliver operational objectives and successful site development projects that support organizational growth and customer satisfaction. What you will do
- Provide overall operational leadership for all X-ray Reclaim in-house and mobile re-inspection services, ensuring consistent execution across all locations.
- Own operational performance and ensure all services are delivered safely, efficiently, on schedule, and in accordance with customer expectations, quality standards, and company procedures.
- Lead and support Facility Managers, providing direction, coaching, and oversight while maintaining accountability for operational performance across the service organization.
- Serve as the primary operational resource for the team, providing timely guidance and hands-on support to resolve technical, operational, and customer-related issues.
- Participate directly in project execution as required, supporting complex, high-priority, or resource-constrained projects to ensure successful outcomes.
- Develop, train, mentor, and evaluate operational personnel to ensure a highly skilled, knowledgeable, and customer-focused workforce.
- Ensure standardized operating procedures, work instructions, validation protocols, and best practices are consistently followed throughout all in-house and mobile operations.
- Promote a culture of operational excellence through continuous improvement initiatives thatenhance safety, quality, productivity, responsiveness, and customer satisfaction.
- Review operational performance, identify improvement opportunities, and implement process enhancements that improve service consistency, efficiency, and execution.
- Ensure operational readiness of all in-house facilities and mobile service teams to support
- rapid customer response and reliable project execution.
- Provide technical application support for project planning, equipment setup, validation studies, inspection methodology, troubleshooting, and customer applications.
- Work closely with Sales, Customer Service, Project Management, Engineering, and Technical
- Support to ensure seamless project execution from quotation through project completion.
- Ensure effective communication across operational teams, providing clear direction, timely updates, and rapid resolution of issues impacting customer service.
- Oversee the maintenance, calibration, cleanliness, and operational readiness of all X-ray inspection systems, support equipment, vehicles, and mobile assets.
- Review operational processes to ensure effective practices are in place for equipment maintenance, spare parts availability, consumables, and service readiness without assuming direct inventory ownership.
- Lead investigations into operational issues, customer concerns, and service deviations, implementing corrective and preventive actions to improve future performance.
- Ensure compliance with all food safety requirements, regulatory standards, customer-specific requirements, workplace health and safety policies, and company procedures.
- Support the planning, startup, and ongoing operation of new facilities, mobile fleets, and expanded service offerings as the business grows.
- Establish and monitor operational performance metrics, driving accountability and continuous improvement throughout the organization.
- Build a culture of accountability, teamwork, professionalism, responsiveness, and continuous learning while fostering high employee engagement and development.
- Perform other duties and special projects as assigned in support of the continued growth and success of the organization.
What You Need to Succeed
This position operates in a dynamic environment supporting both office-based operations
and food manufacturing facilities throughout North America.
- Regular interaction with customers, production personnel, Facility Managers, and cross functional teams is required to ensure consistent execution of X-ray Reclaim services.
- The role requires balancing strategic operational oversight with hands-on involvement, including supporting field operations, troubleshooting, training, and service execution as business needs dictate.
- Work is performed in office settings, warehouses, and food manufacturing facilities, including refrigerated, frozen, wet, and production environments.
- Occasional exposure to industrial equipment, moving machinery, forklifts, and warehouse operations requires strict adherence to all company and customer safety procedures.
- Required personal protective equipment (PPE), including safety footwear, safety glasses, hearing protection, hairnets, and other food safety apparel, must be worn when working in customer production environments.
- The position requires regular use of computers and operational software, including Microsoft
- Excel, Asana, Microsoft Office applications, and future MT Reclaim digital operating systems
- The role requires the ability to manage multiple priorities, respond effectively to changing customer requirements, and support emergency service requests in a fast-paced, customer focused environment.
- Standard duties involve prolonged periods of sitting, standing, walking, computer work, and participation in both virtual and in-person meetings.
- The position may require lifting and moving equipment or materials weighing up to 50 lbs (23kg) and assisting with the setup, operation, maintenance, and troubleshooting of mobile X-ray inspection equipment when required.
- Flexibility to work outside normal business hours, including evenings, weekends, and emergency response situations, is required to support customer service commitments and operational excellence.
Travel
- This position supports X-ray Reclaim operations throughout North America and requires regular travel across Canada and the United States.
- Approximately 40-60% travel is expected based on customer demand, operational priorities, new facility launches, training initiatives, and business growth.
- Travel includes visits to customer facilities, in-house re-inspection centers, mobile project sites, and regional operating locations to provide operational leadership, technical support, coaching, audits, and hands-on assistance.
- The Operations Manager is expected to respond to critical operational needs, service escalations, and emergency customer situations, which may require travel on short notice.
- Overnight and occasional extended travel will be required depending on project duration and business requirements.
- A valid driver's license, a valid passport, and the ability to travel freely throughout Canada and the United States are required.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Job Reference # 22759
Preferred Location Texas
Dallas
Job Type Full-time
Legal Entity Mettler-Toledo, LLC
1900 Polaris Parkway Columbus, OH 43240 United States
+1 (800) 638-8537
