TeleTech

Operations Analyst

TeleTech • $53K — $108K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience analyzing operational data and mission feedback
  • Proven ability to develop clear and concise capability requirements
  • Strong collaboration skills across diverse teams
  • Secret clearance required
  • Bachelor's degree required
  • Ability to travel up to 25%

Responsibilities

  • Analyze operational insights and identify capability gaps for improvement
  • Translate challenges into traceable capability requirements and documentation
  • Develop and refine tactics, techniques, and procedures (TTPs)
  • Coordinate with operational and technical stakeholders to ensure solution feasibility
  • Support planning and execution of experiments and training events
  • Prepare briefings and reports for leadership review

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition awards for exceptional performance
Full Job Description
Operations Analyst
The Opportunity:

As an operations analyst, you're passionate about exploring the root cause of an issue and then analyzing, reporting, and developing recommendations for a creative solution. The Operations Analyst supports mission effectiveness by analyzing operational feedback and user needs, identifying capability gaps, and shaping clear, actionable requirements. The role works closely with operators, subject matter experts (SMEs), and technical or acquisition teams to refine tactics, techniques, and procedures (TTPs), validate requirements, and support solution development.

This role is responsible for analyzing operational feedback, lessons learned, and user needs to identify capability gaps, emerging requirements, and opportunities to enhance mission effectiveness. The position develops, evaluates, and refines TTPs in collaboration with operational users, SMEs, and partner organizations. It translates operational challenges into clear, traceable capability requirements and supports the creation of associated documentation, priorities, and recommended acquisition approaches. The role also coordinates across operational, technical, requirements, resourcing, and acquisition stakeholders to ensure proposed solutions are feasible, aligned with organizational objectives, and responsive to end-user needs. Additional responsibilities include supporting planning, experimentation, assessments, training events, and other activities that inform capability development and fielding decisions, as well as preparing briefings, reports, decision papers, and other products for leadership review.

What You'll Work On:
  • Analyze operational insights, lessons learned, and user feedback to identify capability gaps and areas for mission improvement.
  • Translate operational challenges into clear, traceable capability requirements and supporting documentation.
  • Develop, evaluate, and refine TTPs in collaboration with operational users, SMEs, and partner organizations.
  • Coordinate across operational, technical, requirements, resourcing, and acquisition stakeholders to ensure solutions are feasible and aligned with mission objectives.
  • Support planning and execution of experiments, exercises, assessments, demonstrations, and training events.
  • Prepare leadership-ready briefings, reports, decision papers, and other staff products.


You Have:
  • Experience analyzing operational data, mission feedback, or lessons learned
  • Ability to develop or refine requirements, concepts, or TTPs
  • Ability to produce clear, concise documentation for senior leadership
  • Ability to collaborate effectively across various operational, technical, and acquisition communities
  • Ability to travel up to 25% of the time
  • Secret clearance
  • Bachelor's degree


Nice If You Have:
  • Experience with analytical methods, research techniques, or modeling approaches
  • Experience with DoD or government acquisition processes
  • Experience preparing program briefs, documentation packages, or assessment reports
  • Experience with military or UAS operations
  • Ability to work comfortably in fast-paced, ambiguous environments with evolving mission needs
  • Possession of excellent verbal and written communication skills
  • Master's degree


Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
  • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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