The Role: We're hiring an Operations Analyst to help support the continued rapid growth of Onyx. This is a highly visible, hands-on role focused on platform monitoring, data analysis, issue identification, and operational excellence in a fast-paced startup environment.
The ideal candidate is detail-oriented, analytically minded, passionate about the sports world, and excited to wear multiple hats while helping build an industry-defining company.
Key Responsibilities- Monitor general platform activity and develop a deep understanding of how users interact with all offerings available on our menu
- Analyze platform and user data alongside the Customer Success team to identify trends, opportunities, and areas for improvement
- Assist the Trading team by reporting pricing discrepancies, assessing market performance, and overseeing platform liability
- Flag and escalate platform bugs, data inconsistencies, and internal system concerns
- Support ad hoc finance and regulatory projects, including, but not limited to, policy editing, tax organization, and administrative responsibilities
- Storyboard process adjustments that increase efficiency and optimize user experience
What We're Looking For- 2+ years of professional experience is preferred, but recent graduates and early-career candidates are encouraged to apply
- Passion for sports gaming, fantasy sports, prediction markets, or related industries
- Exceptional attention to detail with a customer-first mindset
- Advanced proficiency in Microsoft Excel and a working knowledge of SQL
- Ability to accurately investigate root causes and propose solutions independently
- Strong communication skills and ability to collaborate across multiple teams
- Excited to work in a fast-paced environment with evolving priorities
- Flexible and willing to work evenings, weekends, and major sporting events when needed
- Preference for candidates who have used the Onyx web or mobile platform
LocationWe are based in NoHo in New York City. This is an in-person role.
Please note: We do not offer employment visa sponsorship for this position.
Compensation70k-100k
