Job DescriptionWe9re looking for a world-class
Operational Account Manager to join our growing team. The successful candidate will have a proven history of engaging with top global clients, enhancing service delivery, and winning new Contract Logistic and freight forwarding business. The role will be based in the US or Canada.
KEY ACCOUNTABILITIES- As an Operational Account Manager, you will be a key part of the account team who is responsible for protecting and growing our business with a top global tech client
- You are part of the Account Management organization, but your role will have an operational focus to ensure that we deliver on all our service commitments to the client
- You will be expected to develop strong, trusted relationships with the client at the appropriate levels and to be their first point of contact and escalation for new projects/opportunities as well as issues (Change, Concerns, Commercials). In addition, you will interface with DP World internal stakeholders (operations, engineering, IT, etc.) and coordinate collaboration to execute on customer commitments
- Through regular client interactions, you will continuously evaluate the match between client needs and current services/solutions and help identify new opportunities for upselling and cross-selling
- You will be expected to prepare and maintain KPI/scorecard data to support regular business reviews (MBR, QBR, EBR) with the client, and coordinate follow-up on all actions
- In order to meet clients9 expectations and account performance objectives, you will coordinate the involvement of company personnel, including operations, engineering and management resources
- We operate 12 sites for this tech client so a large part of your job will be to help ensure we have common, consistent processes across sites and leveraging best practices
- The goal is to help us meet our annual targets for new revenue and profitability for the client As part of this, you will be expected to actively pursue and lead new opportunities and renewals, as well as track service change requests and commercial resolves; this will be applicable to both Contract Logistics and Freight Forwarding
- Additionally, you will be expected to support new implementations for expanding scope as well as supporting continuous improvement initiatives (Lean, Six Sigma) across our sites
QUALIFICATIONS, SKILLS & EXPERIENCE- University degree required; business or engineering degree preferred
- Minimum 3 years relevant work experience in the contract logistics industry and in freight forwarding, experience in other areas of logistics will be valuable (road, manufacturing support, etc.)
- Must have excellent communication skills and ability to work well across borders
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Problem-solving mindset; Lean, Six Sigma experience or certification is a big plus
- High customer service focus and strong business acumen
- Tight organizational and time management skills
- Experience in managing pipeline of opportunities with track record of winning new business as well as maintaining existing business
- Desired experience dealing with tech customers
- High level proficiency in Microsoft applications, especially PowerPoint and Excel
- Ability to travel up to 30%
- Fluent in English, Spanish and or Portuguese valuable
Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.
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