ACTIVE TS/SCI SECURITY CLEARANCE REQUIREDHow You'll Make an ImpactNight Shift | Sun-Wed (alt) | 5:30 PM - 5:30 AMAbout the RoleStep into the center of a fast-paced, mission-critical IT Operations environment. As an
IT Operations Support Technician on our 24x7 Operations team, you'll be the frontline responder for enterprise infrastructure events-protecting uptime, performance, and stability for our customers around the clock. You'll blend hands-on troubleshooting with sharp operational awareness, using tools, dashboards, and ticketing systems to keep services running and risks contained.
What You'll DoStay Ahead of the Environment- Maintain real-time awareness of system health, recent changes, risks, and priority services.
- Translate technical events into mission impact, identifying issues early and preventing escalation.
Deliver Insight, Not Just Data- Use monitoring tools, logs, and ITSM platforms to identify trends, recurring issues, and potential outages before they occur.
- Spot anomalies across systems and recognize early indicators of larger problems.
Own the Incident Lifecycle- Monitor infrastructure, applications, and services across a hybrid enterprise.
- Validate alerts, separate symptoms from root causes, and quickly assess scope and impact.
- Perform first-line triage and escalate effectively with clear, actionable summaries.
- Manage incidents from creation through resolution, coordinating closely with Tier 2 and Tier 3 teams.
- Ensure seamless shift handoffs with detailed, accurate documentation.
Communicate with Confidence- Provide calm, clear, fact-based updates during incidents and change events.
- Collaborate with internal teams, engineering partners, and mission stakeholders.
- Execute established SOPs, including outage coordination and planned change steps.
Why This Role MattersYou'll operate at the center of real-time enterprise operations where your situational awareness, decision-making, and communication directly affect uptime and mission success. This position is a strong launching point for career advancement-offering pathways into senior, principal, and leadership roles as you deepen your technical and operational expertise.
If you thrive in high-tempo environments, stay calm under pressure, and love turning data into action, we'd love to meet you.
What You BringExperience- 3+ years in IT operations, network operations center support, systems administration, or a similar role.
- Working knowledge of Windows and Linux server administration.
- Familiarity with networks, storage, and virtualization concepts.
- Experience with monitoring/logging tools such as SolarWinds, Splunk, Nagios, BMC, etc.
- Experience with ITSM platforms like ServiceNow or equivalent.
Operational Skills- Understanding of ITIL incident, event, and change management.
- Ability to work in a 24x7 or shift-based environment (nights, weekends, holidays).
- Strong documentation habits and commitment to clean ticket hygiene and shift turnover.
Soft Skills & Credentials- Excellent written and verbal communication-especially under pressure.
- Team-oriented mindset, coachable attitude, and professional integrity.
- DoD 8140 IAT Level II certification (or ability to obtain within required timeframe).
- Top Secret/SCI clearance.
Additional Information- All your information will be kept confidential according to appropriate guidelines.
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $122k-132k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!
