Responsibilities:

• Manage and mentor a team of operations support specialists responsible for technical troubleshooting, system readiness, customer support, and field operations.
• Provide strategic direction for how CACI systems—including APERTURE, POINTGUARD, and GEOnet. Ensuring systems are supported, trained, and optimized across customer environments.
• Oversee customer support workflows, ensuring timely resolution of hardware and software issues while maintaining high standards of responsiveness and quality.
• Coordinate and approve training plans, ensuring customers receive effective instruction (virtual, onsite, or classroom‑based) on CACI software capabilities.
• Drive operational readiness across deployed systems by ensuring your team follows best practices in Linux‑based system maintenance, monitoring, troubleshooting, and configuration.
• Lead cross‑functional engagement with development, security, program management, and support teams to align operational outcomes with program objectives.
• Own the operational bug‑tracking cycle, ensuring issues are documented, tracked in JIRA, reviewed regularly, and communicated with actionable clarity.
• Produce high‑level operational metrics, reports, and executive summaries for internal leadership and external stakeholders.
• Guide testing and validation efforts for new operational builds, ensuring your team provides timely feedback on performance, reliability, and mission readiness.
• Oversee after‑hours or surge operational support, ensuring appropriate coverage for critical missions.
• Represent CACI during customer engagements, delivering briefings, demonstrations, and technical discussions at both tactical and executive levels.

Qualifications:

Required: 

• Active TS/SCI with polygraph required
• BA/BS degree or equivalent experience, typically with 10+ years of related technical or military experience
• Demonstrated leadership experience managing technical teams or operations support functions
• Strong background in SIGINT, ISR operations, and associated military systems
• Experience with Navy cryptologic systems such as SSEE INC E/F, BANSHEE, CCOP
• Significant proficiency in Windows, Linux, and distributed systems
• DoD 8570 IAT Level I certification (e.g., CompTIA NET+)
• Ability to manage and prioritize tasks across multiple concurrent programs
• Excellent communication, interpersonal, and decision‑making skills
• Ability to travel 25%–50%, depending on mission needs

Desired:

• Prior experience as a cryptologic maintainer or collector, with advanced knowledge of Navy and Joint cryptologic platforms
• Experience with Unmanned Aviation Systems and broader ISR platforms
• Background configuring or operating DRT‑based equipment
• Advanced Linux skills, including scripting (Bash/Python)
• DoD 8570 IAT Level II certification (e.g., Security+)
• Experience with POINTGUARD, GEOnet, or other CACI tactical mission systems

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: