Operational Quality Manager

State of Wisconsin Division of Personnel Management

$74K — $87K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience in program analysis, including operations data and recommending improvements.
  • Experience in developing and implementing quality-management processes.
  • Experience leading projects involving business processes and IT systems.
  • Advanced skills in program evaluation and performance measurement initiatives.
  • Background in developing quality plans and evaluating program effectiveness.
  • Experience with enterprise-level IT improvement projects, especially using SharePoint.

Responsibilities

  • Analyze bureau programs and operational metrics to aid in decision-making.
  • Coordinate program evaluations and implement auditing processes.
  • Lead development and maintenance of the bureau's SharePoint site.
  • Identify and implement process improvements within IT systems.
  • Manage agency-approved IT projects from development to execution.

Benefits

  • On-the-job training opportunities with transferable skills.
  • Collaboration and peer mentoring to enhance professional growth.
  • Exposure to unique practices and processes within each bureau.
  • Ability to work on varied projects impacting Wisconsin agriculture and businesses.
Full Job Description
Position Summary

This position serves as a professional program staff person responsible for bureau program analysis and planning, including the use of technology and performance metrics to improve business operations, systems, etc. The position will play a significant role in decision making within the assigned scope of responsibility; an in-depth understanding of bureau programs and operations is needed.

In addition, the position will serve as the operational quality manager for the bureau, with duties related to: coordinating bureau program evaluations, developing and implementing a process/procedure auditing programs, development and maintenance of the bureau's SharePoint site, and maintenance of the bureau's quality management plan/quality assurance project plan.

This position also provides leadership to the bureau's SharePoint User team and provides project management for the development and implementation of agency approved IT projects in the bureau. This position is responsible for analyzing bureau IT processes and systems to identify changes to improve efficiency. This position develops and maintains the bureau's SharePoint site and process.

For more information, please review the full position description .

Salary Information

The classification of this position is Program and Policy Analyst - Adv , which is in schedule-range 07-03 with a starting pay between $36.00-$42.00 per hour ($74,880-$87,360 annually) based on qualifications.

This position is not represented by a collective bargaining unit. A 12-month probationary period is required. Pay for current state employees will be set in accordance with the State Compensation Plan at the time of hire.

Job Details

At DATCP, we strive to deliver efficient and effective programs and services to Wisconsin agriculture, consumers, and businesses. The Department has numerous on-the-job training (OJT) opportunities and transferable skills, unique to each Bureau and position.

These OJT opportunities and transferable skills include direct experience and practice through collaboration with co-workers/supervisor, peer mentoring, and job-specific training modules.

Conditions of Employment:

DATCP does not sponsor work visas. Any appointment made will be contingent on the selected applicant being able to provide documentation of eligibility to work in the United States.

A criminal background check will be performed on the selected applicant prior to an offer of employment.

Possession of a valid driver's license or the ability to provide one's own transportation for work purposes, is required.

Travel is required for approximately 5% of this position's duties.

Qualifications

Minimally qualified candidates will have each of the following:
  • Experience conducting program analysis and evaluation, including business processes, operational data, or program outcomes and using the results to recommend improvements to policies, procedures, systems, or operations.
  • Experience developing, implementing, or evaluating organizational policies, procedures, or quality-management processes, such a standard operating procedures, quality plans, work planning processes, or program evaluation methodologies.
  • Experience leading or coordinating projects involving business processes and information technology systems, including gathering of business requirements, evaluating workflows, working with technical and nontechnical stakeholders, and implementing technology-based process improvements.
In addition to the minimum qualifications above, highly qualified candidates will have one or more of the following:
  • Experience leading complex program evaluation, strategic planning, and performance measurement initiatives, including developing evaluation methodologies, establishing performance metrics, analyzing operational data, and presenting findings to senior management.
  • Experience developing and administering quality-management, quality assurance, or process-auditing programs, including developing quality plans, evaluating program effectiveness, identifying systemic or procedural deficiencies, and implementing corrective or continuous-improvement measures.
  • Experience leading enterprise-level business process and information-technology improvement projects, including analyzing business requirements and workflows, coordinating with management and IT professionals, developing or implementing technology solutions such as SharePoint, CRM, database/reporting systems.

How To Apply

If viewing this posting on an external site (such as indeed.com, etc.), please visit Wisc.Jobs and search for this Job ID: 22008 to complete your application for this posting.

To be considered for this position, you will need to create an account (if you don't already have one) and apply online via the "Apply for Job" button listed on the top right of the job posting page. You will be required to upload a current resume and a letter of qualifications that clearly describes your qualifications and experience as they relate to the qualifications listed in this job posting. Review the applicant resources , including tips on how to write a resume and letter of qualifications.

Submitted application materials will be evaluated by one or more job experts. Candidates who are deemed eligible will be invited to participate in the next step of the selection process, starting with those candidates who are deemed most qualified.

For general Wisc.Jobs user information and technical assistance, please check the Frequently Asked Questions . Please address questions regarding the application process to Varinderjit Kaur at [email protected] .

Deadline to Apply

The deadline to apply for this position is 11:59 p.m. on Monday, September 21, 2026.

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