OverviewThe Operational Accounting Associate Manager is responsible for driving service delivery excellence, operational performance, and process optimization across Accounts Receivable (AR) activities. This role partners with cross-functional stakeholders and third-party providers (BPO) to deliver high-quality financial services, ensure SLA adherence, and generate actionable insights that improve business outcomes.
The main purpose of this position is to support and provide high visibility to BPO service delivery performance through trend analysis, risk management, issue resolution, escalation management, and capability growth-delivered with high quality, transparency, and consistency. In this role, you will support and monitor Accounts Receivable activities for Pepsi North America and must demonstrate strong consulting skills and agility to handle multiple priorities.
This position also plays a critical role in supporting transformation initiatives, enhancing data-driven decision-making, and strengthening team capabilities through analytics, process improvement, and stakeholder collaboration.
Responsibilities- Drive portfolio collections performance to reduce aging and improve DSO
- Analyze aging and portfolio trends to identify risks and prioritize actions
- Set and monitor collection strategies based on behavior, payment patterns, and risk
- Partner with Sales and Field teams to resolve aged receivables and delinquent accounts
- Define and enforce resolution processes
- Identify recurring issues and implement corrective actions
- Serve as the escalation point for complex AR issues across internal and third-party teams
- Facilitate cross-functional resolution of business-critical exceptions
- Oversee third-party teams to meet service expectations and performance targets
- Track vendor performance through KPIs, scorecards, and reviews
- Ensure effective escalations, issue tracking, and timely resolution across vendor teams
- Partner with vendors to improve processes, standardization, and execution
- Lead, coach, and develop 4 direct reports to drive collections and resolution execution
- Set expectations and drive accountability for aging, cycle time, and cash collections
- Build capability in root cause analysis, negotiation, and issue management
- Foster a high-performance culture of ownership, improvement, and results
- Provide leadership with insights on portfolio health, aging, and payment behavior
- Use data to improve collections effectiveness and reduce disputes
- Deliver reporting and insights that support decisions and financial goals
- Identify process gaps driving disputes, delays, and cash flow issues
- Improve processes to reduce exceptions and speed resolution
- Support automation and system enhancements to improve effectiveness and visibility
- Promote best practices to improve cash flow, reduce deductions, and increase productivity
- Act as the liaison across Finance, Sales, Field teams, and third-party partners
- Influence stakeholders to accelerate collections, resolve disputes, and improve payment behavior
- Communicate portfolio risks, resolution status, and key actions to leadership
Compensation and Benefits:- The expected compensation range for this position is between $93,500 - $156,450.
- Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
- Bonus based on performance and eligibility target payout is 10% of annual salary paid out annually.
- Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
- In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
Qualifications- Bachelor's degree in Finance, Business, or related field (or equivalent experience)
- Progressive experience in Accounts Receivable, Collections, or Credit & Collections environments
- Experience managing both direct teams and third-party/vendor teams
- Strong understanding of AR processes, collections strategies, and dispute management
- Advanced analytical skills with ability to interpret aging reports and identify key drivers
- Proficiency in Excel and financial reporting tools
- Proven ability to lead through others, including indirect vendor teams
- Strong problem-solving and decision-making capabilities
- Effective communicator with ability to influence cross-functional stakeholders
- Ability to manage multiple priorities and drive results in a fast-paced environment
- Demonstrated leadership in driving accountability and operational improvements
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