Onsite Service Team Lead - San Jose

Edwards Vacuum, LLC

$99K — $110K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • AS degree or equivalent in a relevant technical field or 4+ years of related technical experience.
  • 5 years of industry experience with relevant training and competencies.
  • Proficient knowledge in electronic, mechanical, chemical, or gas aspects, preferably within the Semiconductor industry.
  • Demonstrated strong leadership skills.
  • Excellent organizational, prioritizing, multi-tasking, and customer service skills.

Responsibilities

  • Direct daily team operational activities and serve as the main contact for customer Installation Qualification issues.
  • Establish and audit local operating procedures for training and reference.
  • Conduct special projects onsite, coordinating with senior technical experts as needed.
  • Maintain repair and maintenance records; develop preventive maintenance schedules.
  • Assist with failure analysis and provide insights on equipment failures.
  • Submit improvement information to Edwards technical departments.
  • Draft weekly/monthly activity reports as per management requirements.

Benefits

  • Participate in a company culture focused on collaboration, innovation, and sustainability.
  • Access health and wellness programs, retirement savings, and employee assistance.
  • Enjoy flexible working arrangements and career advancement opportunities.
  • Benefit from global training and mentorship for professional growth.
Full Job Description
Your role
The On-site Service Engineer Team Lead is responsible for performing and supervising semi-routine preventative maintenance of products through well-defined schedules and procedures.

Main Responsibilities:
• Directs team daily operational activities while providing single point of contact for customer for all Installation Qualification related issues.
• Establishes and audits local operating procedures to provide a training aid and reference source for Edwards and customer personnel.
• Performs special projects at customer site with supervision as needed from senior technical experts or project management.
• Maintains records of repairs and maintenance performed using local database. Develops and maintains a preventive maintenance schedule for equipment that will ensure optimum performance.
• Assists with failure analysis by providing information on mode of failure on each equipment failure.
• Submits information to Edwards technical department to drive equipment improvements.
• Writes weekly/monthly reports on activities that have been performed at a customer's site based on customer and regional management requirements.
• Works with Site Lead and Site Manager to ensure 7x24 escalation support for site team.
• Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from supervisor and completes other duties as assigned.
To succeed, you will need
Education level
• AS degree or equivalent in relevant technical field (full military equivalent may substitute for AS with HR and supervisory approval) OR 4+ years' related technical experience (i.e., military, electromechanical devices, comms).

Relevant Previous experience
• 5 years related industry experience including the completion of relevant training and competencies profiles defined within the training plan for the current position and has demonstrated understanding of the product.

Knowledge areas/Skills
• Electronic, mechanical, chemical, or gas in the Semiconductor industry is preferred.

Other requirements
• Strong proven leadership skills.
• Excellent organization, prioritizing, multi-tasking and customer service skills.
In return, we offer
  • Company Culture and Values: In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth.
  • Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. We offer flexible working arrangements and career advancement opportunities. Specific benefits vary by location.
  • Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
  • Compensation Transparency: We value fairness and transparency. Our competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process.
Job location
This position is onsite, supporting our valued customers in San Jose, CA!

#UVL
Hourly Pay Range: $48 - $53 per hour. Salary is based on territory average. Final salary may vary based on factors such as geographic location, experience, job-related skills, internal peer equity, etc.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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