About the Role

Responsible for leading a team of field service technicians in maintaining Canon/Oce products and services according to company standards and achieving the highest level of customer satisfaction.

Your Impact

- Manages a team of technicians that support our hardware and software.
- Creates operating plans to achieve service business objectives of machine performance, revenue and expense control.
- Handles special projects as assigned.
- Works closely with Sales and Customers to achieve a high level of customer satisfaction.
- Addresses and resolves customer issues to achieve total customer satisfaction.
- Supports the policies and procedures of the department and company.

About You: The Skills & Expertise You Bring

Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt).
- Degree in Business Administration or Applied Science preferred.
- Previous management or supervisory experience preferred.
- Experience in document management technology or related industry.
- This position may require managing a 24/7 work schedule to meet customer needs.
- Hands on field technical experience with digital and/or electromechanical technology.
- Ability to consistently demonstrate a superior level of leadership, business influence and acumen.
- Excellent communication, time management and negotiation skills.
- Experience in delivering service to fortune 1000 customers within the high-end printing industry is a plus.

In accordance with applicable law, we are providing the anticipated base salary for this role: $77,180 -$115,580 annually.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#PM19