Whatnot

Onsite Lab IT Support Specialist

Whatnot • $80K — $95K *
Cambridge, MA 02139In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of hands-on IT support experience in regulated laboratory environments, preferably pharmaceutical.
  • Proficient in supporting scientific instruments and laboratory computing systems.
  • Advanced troubleshooting skills with Chromatography Data Systems (CDS), especially Chromeleon.
  • Familiarity with HPLC and integration with scientific applications.
  • In-depth understanding of GxP regulations and data-integrity principles.
  • Experience in staging, imaging, and deploying laboratory PCs.
  • Solid knowledge of LIMS and ELN systems, validating their workflows.

Responsibilities

  • Provide on-site IT support for laboratory instruments and scientific applications.
  • Install, configure, and troubleshoot Chromeleon and other CDS platforms.
  • Maintain laboratory instrument integration, focusing on HPLC systems.
  • Diagnose instrument, software, and connectivity issues across laboratory IT.
  • Stage and deploy PCs set up for scientific uses.
  • Support LIMS and ELN workflows within laboratory settings.
  • Ensure compliance with GxP regulations and maintain thorough documentation.

Benefits

  • Opportunity to work in cutting-edge pharmaceutical research environments.
  • Hands-on involvement with advanced laboratory technology and software.
  • Collaboration with a diverse team of scientists and quality assurance experts.
  • Professional growth opportunities in a regulated industry.
  • Support a mission critical to healthcare advancements.
Full Job Description
Position Overview

We are seeking two experienced Onsite Lab IT Support Specialists to support scientific laboratories within pharmaceutical drug research and manufacturing environments. The successful candidates will provide hands-on technical support for laboratory instruments, scientific applications, and associated computing infrastructure while ensuring compliance with GxP, data-integrity, validation, and change-control requirements.

Key Responsibilities
  • Provide onsite support for laboratory IT infrastructure, scientific applications, instrument workstations, and peripheral devices.
  • Install, configure, maintain, and troubleshoot Chromatography Data Systems (CDS), particularly Chromeleon.
  • Support laboratory instruments such as HPLC systems and their integration with CDS and instrument-control software.
  • Diagnose and resolve instrument-software, workstation, network-connectivity, application, and peripheral issues.
  • Stage, image, configure, deploy, and maintain laboratory PCs for scientific and instrument-related use.
  • Support interfaces and workflows involving Laboratory Information Management Systems (LIMS) and Electronic Laboratory Notebooks (ELN).
  • Perform support activities in accordance with GxP regulations, data-integrity principles, standard operating procedures, and quality requirements.
  • Follow Computer System Validation (CSV), change-control, incident-management, and documentation processes.
  • Maintain accurate records of incidents, configurations, troubleshooting activities, resolutions, and system changes.
  • Work closely with scientists, laboratory personnel, Quality Assurance, manufacturing teams, vendors, and other IT support groups.
  • Communicate technical issues, risks, and resolutions clearly to both technical and non-technical stakeholders.
  • Coordinate with instrument and software vendors when advanced troubleshooting or escalation is required.

Requirements
Required Qualifications and Experience
  • Hands-on experience supporting IT systems in pharmaceutical research, manufacturing, or another regulated laboratory environment.
  • Experience supporting scientific instrument software and laboratory computing infrastructure.
  • Practical experience configuring and troubleshooting CDS platforms such as Chromeleon.
  • Familiarity with HPLC and other laboratory instruments, including their connection to CDS or instrument-control applications.
  • Working knowledge of GxP regulations and pharmaceutical data-integrity requirements.
  • Experience staging, imaging, configuring, and deploying laboratory workstations.
  • Strong troubleshooting skills across scientific applications, instrument connectivity, operating systems, networks, and PC hardware.
  • Understanding of LIMS and ELN platforms and their role in laboratory workflows.
  • Understanding of Computer System Validation and formal change-control processes.
  • Strong written and verbal communication skills.
  • Ability to work effectively with scientists, Quality Assurance teams, vendors, and end users.

Preferred Qualifications
  • Previous experience in a dedicated GxP laboratory IT support role.
  • Experience working in customer-facing or end-user support positions.
  • Familiarity with incident, problem, and change-management practices.
  • Experience producing or maintaining validation and regulated-system documentation.

Key Competencies
  • Customer-focused and service-oriented approach
  • Strong analytical and problem-solving abilities
  • Clear and professional communication
  • Attention to detail and documentation quality
  • Ability to work independently in an onsite environment
  • Effective collaboration across laboratory, quality, business, and IT teams
  • Commitment to compliance, system reliability, and data integrity

About Whatnot

Whatnot is a Los Angeles-based startup that creates a place where avid collectors could come together over shared interests. Whatnot is a marketplace to buy and sell authentic collectible items. Whatnot was founded in 2019, in California.

Whatnot Careers

Joining Whatnot presents an unparalleled opportunity to become part of a leading team in the marketplace, where innovation meets diversity and professional growth. Whatnot is renowned for its unique culture that fosters leadership and promotes career advancement through continuous learning and development.

Explore Job Opportunities

Whatnot is actively seeking talented individuals who are eager to drive innovation and lead in a dynamic environment. The company offers a variety of job opportunities that cater to professionals looking to make a significant impact in their fields. With positions ranging from technology to marketing, Whatnot ensures that every team member’s skills are harnessed effectively.

Experience Professional Growth

At Whatnot, growth is not just a possibility—it is an expectation. The company is committed to the professional development of its employees through robust training programs, including leadership development and diversity training. These initiatives are designed to enhance skills and prepare individuals for future challenges and opportunities.

Engage in Meaningful Work

Every position at Whatnot is designed to challenge team members while contributing to the company’s overarching goals of innovation and service excellence. Employees are encouraged to take ownership of their projects and drive results that influence the company’s trajectory and success.

Internship Programs

For those starting their career journey, Whatnot offers internship programs that provide a comprehensive learning experience. Interns at Whatnot gain hands-on experience, working alongside seasoned professionals and participating in projects that offer real-world applications of their studies.

Benefits and Culture

Whatnot is dedicated to supporting its team members not only in their professional lives but also in their personal growth and well-being. The company offers competitive benefits packages that address health, financial security, and work-life balance. Whatnot’s culture is built on a foundation of respect and inclusion, where diversity is celebrated and every voice is heard.

Join the Team

Whatnot is hiring! Explore open positions that match your skills and interests. The company values curious, creative, and solution-driven team players. Prepare your resume and ready yourself for an interview where you can showcase your abilities and fit for the team.

Networking and Career Advancement

Whatnot believes in the power of networking to unlock new opportunities and insights. Employees are encouraged to engage with industry leaders and peers through various professional networking events sponsored by the company. These connections can lead to innovative ideas and collaborations that propel both personal and company growth.

Stay Connected

Keep up to date with the latest from Whatnot by following the company’s career blog. Gain insider perspectives, career tips, and industry-leading insights that you can apply to your professional life. Personalize your subscription to receive job alerts and the latest news tailored to your preferences.

Discover Whatnot

Whatnot invites you to explore the exciting and rewarding opportunities that await. Join a team where your career aspirations can be realized through dedication, hard work, and a commitment to excellence.
Learn more about Whatnot
Size
251 employees
Industry
Retail & Consumer Goods
* Ladders Estimates

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