The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. .  Job Summary: • Includes work on helpdesk tickets, PC builds and deployments, desktop troubleshooting, hardware and application installs, printer maintenance, Intune and iOS configurations and remote user support. • Provide technical support for remotely connected users through VPN. • Track hardware/software assets and ensure documented IT asset management policies are followed. • Build, test, and deploy workstations in adherence to MUBK’s established policies and guidelines. • Document new problems and incidents utilizing MUB’s ServiceNow ticketing system. Monitor ServiceNow ticket queue, respond promptly to incidents and problems and follow through to resolution. • Communicate to MUBK’s supervision of any issues that need management attention and problems that impact large numbers of clients. • Provide technical support for branch office support via a combination of phone and “on-line connected session” to resolve incidents. • Provide support for End User Computing Move/Add/Changes in adherence with MUBK’s guidelines. • Follow up with service team for root-cause analysis (problem management) for continuous improvement of service delivery processes. • Provide “white glove” services support for premier/executive level employees to ensure continuity of services and prompt addressing of issues. Follow up to ensure all needs are addressed. • Provide User provisioning/de-provisioning for HW/SW in accordance with MUBK’s IT asset management procedures. • MS Office 365 Support: • Provide MS Office 365 support services for end-user computing hardware and software by receiving and responding to incidents and requests submitted by end users via telephone call or voicemail, email or ServiceNow. • Provide response, troubleshooting, resolution and tracking of MS Office 365 user requests for supported systems and services. • Collaborate with on-site staff to supplement the existing MS Office 365 knowledge base and document solutions. • Install, configure and deploy MS Office 365 applications to support user requirements and workflows. Requirements: • Minimum of 1-3 years of support experience with MS Office 365 in the Financial Services and Banking industry • Strong understanding of network infrastructures – Routers, Switches, Firewalls, TCP/IP and LAN technologies • Ability to analyze business and technical process flows and contribute ideas and recommendations for improvement • An ability to understand business problems and solve with technical solutions • Ability to communicate effectively - technical and/or professional writing skills, presentation skills, verbal • Identify key stakeholders and help define the project objectives. Work across the organization to execute the project. Keep all stakeholders informed of status and issues • Experience in project scheduling, maintenance, status reporting, issue resolution & tracking, creation/maintenance of budgets/resources • Must have strong interpersonal, organizational and leadership skills Education: •Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience “Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position.” The typical base pay range for this role is as follows: • New York / New Jersey: $94k - $158k depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below. Our hybrid work schedule is four days on-site and work remotely one day per week. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.