Job Summary

The Online Programs Learning Facilitator assists the online MS-DS degree program by providing course-specific individual or group student support and tutoring during office hours and facilitating student interactions within a virtual learning environment. This role is responsible for curriculum review and management, updates to existing digital course materials in coordination with course faculty, collaborating closely with Coursera representatives to mitigate issues related to the LMS, and grading assignments. Experience working with a non-traditional and global population of mid- or senior-level professionals is a plus. This role interfaces regularly with Coursera and department team members.

What Your Key Responsibilities Will Be

Course Delivery:

• Holds regular online office hours with MS-DS students.
• Actively monitors and engages with student discussion forums via Coursera or on Slack.
• Serves as first point-of-contact for current students with course-related questions or concerns. Assists students with problem-solving and campus resources.
• Sends out announcement messages, reminders, and instructions.
• Creates documents/ systems that can support a large group of students to scale.
• Develops and revises FAQs and help guides for each course.
• Communicates responsibly and respectfully.

Learner Feedback and Grading:

• Monitors Salesforce, ensuring tickets are managed and resolved.
• Manages cases of academic dishonesty and advances if needed.
• Conducts grade verification at the end of each session to ensure accurate grade reporting.
• Grades peer review assignments as needed and provides detailed feedback to students.

Course Improvement:

• Reviews course content for accuracy and consistency, including videos, readings, graded and ungraded assessments (including derivation, calculation, and some programming).
• Create additional preparation materials for courses in the MS-DS on Coursera program to ensure student success.
• Provides clear and actionable feedback on continuous improvement of course content and assessments.
• Updates course content as needed (in coordination with Learning Experience Designer and instructor).

Administrative and Other Duties:

• Collaborates with other DS department staff to ensure course information on the graduate program websites is accurate and up-to-date.
• Supervise student course facilitators to assist with administrative and teaching responsibilities in the MS-DS on Coursera program.
• Serves as the main point of contact for course information.
• May assist other program staff with webinars and other outreach efforts.
• Advocates for student services, specifically to create community within the online student population.
• Helps the DS graduate program with other projects, as needed.
• Undertakes other duties and responsibilities as assigned.
• Stays apprised and current on relevant University and State of Colorado policies and procedures.
• Participates in professional development activities and serves on unit, college or campus committees as applicable.
• Recommends and implements process improvements to increase department efficiency.
• Documents all processes and procedures making them accessible to team members.

What You Should Know

The work hours for this position are normal business hours (i.e. 8:00 - 5:00, Monday-Friday) with some variability in the work hours due to the supported programs being fully online. This position is eligible for a hybrid work modality, consistent with the College of Engineering and Applied Science Hybrid Work Policy , and may be considered for fully remote work.

What We Can Offer

The starting salary range for this position is $74,400 - $85,800 annually.

Benefits

At the University of Colorado Boulder , we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be resourceful. Be supportive. Be Boulder.

What We Require

• Masters in Data Science, Computer Science (or a closely related field).
• 2 years of professional relevant experience.

What You Will Need

• Ability to effectively collaborate in a remote environment and quickly learn new tools and technologies. Solution-focused teammate with a demonstrated track record of transparency and proactivity in meeting organizational goals.
• Passion for educational equity/accessibility.
• Strong time management and organizational skills.
• Ability to work independently and with a start-up mentality towards continuous improvement.
• An effective communicator who is open to giving and receiving constructive feedback.
• Strong written and verbal communication skills, especially over email.

What We Would Like You to Have

• Data Science industry experience.
• Two or more years of experience mentoring or supporting graduate and/or adult learners.
• Background in teaching and learning, online education and/or computer science.
• Experience with global learners.
• Familiarity with the Coursera platform.
• Facilitation/teaching experience.

Special Instructions

To apply, please submit the following materials:

1. Resume/CV
2. Cover Letter

We may ask for references at a later time.

For full consideration, please apply by July 29, 2026.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs .

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.