Strong knowledge of Bank products, services, and workflows
Advanced proficiency in project workflow mapping and resource allocation software
Detail-oriented with strong documentation skills
Ability to communicate professionally with stakeholders
Responsibilities
Define project scope with senior leadership and resources
Ensure compliance with required documentation and agreements
Evaluate existing software capabilities and platforms
Create project schedules using MS Project, Smartsheet, or Jira
Facilitate change management for new technologies
Conduct and document Post Project Reviews for process improvements
Manage project lifecycles and serve as the coordination point
Benefits
Reasonable accommodation for individuals with disabilities
Opportunity to work in a collaborative and dynamic environment
Exposure to diverse project management techniques and methodologies
Possibility of engaging with various stakeholders and vendors
Career development opportunities within the financial services sector
Full Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Planning & Analysis
Define project scope with senior leadership, cross-functional dependencies, and resource requirements
Ensure all required Bank documentation and project agreements are in place
Work with project team to evaluate existing software capabilities and platforms
Create comprehensive project schedules using tools like MS Project, Smartsheet, or Jira
Facilitate change management programs to prepare frontline employees for new branch technology or operational workflows
Conduct and document Post Project Review (PPR) and define root causes for identified deficiencies to facilitate process improvements going forward
Project Management
Manage project lifecycles
Serve as central coordination point, foster communication, and facilitate regular project meetings will all relevant stakeholders, as necessary
Present clear status dashboards to the Senior Management Team and Steering Committees
Drive vendor coordination and track deliverables, hold external parties accountable to strict Service Level Agreement (SLA) timelines
Manage budget for assigned projects, coordinate billing, and escalate concerns, as necessary
Track remaining action items after project implementation and/or PPR to their successful completion
Technical Knowledge
Coordinate system migrations and optimization projects without disrupting branch or digital channels
Act as the technical liaison between the Bank and major software vendors
Champion Governance & Compliance
Ensure all technical and process rollouts comply with banking regulations
Document and execute project risk assessments alongside Risk and Information Security teams
Oversee and monitor required system testing prior to project implementation, including "go-live" support functions as required
Please note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change over time.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
REQUIREMENTS
Bachelor's degree in Finance, Business Administration, Information Systems, or a related field
3 to 5 years of progressive project management experience, ideally within the financial services industry
Preferred certifications:
Project Management Professional (PMP)
Certified Associate in Project Management (CAPM)
Agile/Scrum (e.g., CSM)
Strong knowledge of Bank products and services, policies and procedures, as well as commercial and retail deposit/lending workflows
Advanced proficiency in project workflow mapping and resource allocation software
Ability to handle confidential data with maximum discretion
Detail-oriented with strong documentation skills
Ability to build and maintain relationships
Ability to communicate professionally, both in terms of facilitating meetings and providing status updates to stakeholders
Strong organizational and time-management skills, with the ability to multi-task, prioritize, and adapt to a changing environment
Ability to work in the Tewksbury, MA office
SALARY RANGE
The annual base salary range for this position is $90,000 to $130,000. This range reflects the Bank's good faith estimate for this role at the time of posting. The Bank may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual compensation will be determined based on factors, such as but not limited to, relevant education, experience, and skills.
