Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Position Summary:The Client Services Manager will lead the team supporting our contracted office locations, driving complex initiatives and delivering exceptional operational support across functions. This role combines customer experience, office operations, risk management, and stakeholder engagement, requiring a detail-oriented, proactive, and service-driven leader.
Key Responsibilities:Leadership & Project Management:- Lead the execution of complex, cross-functional initiatives.
- Develop and maintain project plans, track milestones, and report progress to stakeholders.
- Drive change management efforts across virtual and global teams.
- Collaborate with the HSE+W team to identify and mitigate operational risks.
Stakeholder Engagement & Communication:- Provide consistent, clear communication to internal and external stakeholders.
- Support and communicate initiatives related to HSE+W, Crisis Management, and Culture Committee.
- Build strong relationships with stakeholders to ensure alignment of goals and expectations.
Office & Event Operations:- Organize office layouts and manage conference room scheduling and catering.
- Welcome and support visiting employees, clients, and guests.
- Manage shipping, receiving, and distribution needs for events and office operations.
- Maintain inventory control for supply closets and the retail store.
Administrative & Facility Support:- Support the VP of Global Security with administrative tasks.
- Generate and distribute monthly reports (e.g., closet inventory, desk reservations, HSE, security).
- Operate a cashless POS system for an internal B+M employee store.
Office Supplies & Events:- Order office supplies, snacks, beverages, and equipment.
- Plan and support internal events such as celebrations, conferences, and off-site meetings.
Qualifications:- 5-7 years of experience in a managerial role, preferably in client services or operations.
- Advanced Excel skills required; proficiency in Microsoft Office Suite and office equipment.
- Strong organizational, multitasking, and problem-solving skills.
- Excellent verbal, written, and presentation communication abilities.
- Able to handle confidential information with discretion and professionalism.
- Experience working in a fast-paced, matrixed environment with shifting priorities.
- Ability to work flexible hours, including early mornings, evenings, or weekends as needed.
- Able to lift up to 50 pounds.
Key Competencies:- Strategic thinking and attention to detail.
- Customer-first mindset with strong business and technical acumen.
- Assertive, collaborative, and innovative.
- Strong interpersonal skills and ability to influence at all levels.
- High level of professionalism, dependability, and ethical conduct.
