Office Operations Manager

Intercontinental Exchange Holdings, Inc.

$70K — $95K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in office management, workplace operations, or event management
  • Strong background in high-end client-facing events
  • Ability to manage multiple functions simultaneously
  • Polished professional presence with excellent communication skills
  • Exceptional organizational and project management skills
  • Proficiency in Microsoft Office suite
  • Service-oriented mentality with proactive ownership approach

Responsibilities

  • Lead planning and execution of internal and client-facing events
  • Manage vendors and logistics for seamless event delivery
  • Create a high-end, hospitality-driven atmosphere for meetings
  • Partner with internal teams for coordinated execution
  • Oversee front-of-house operations for consistent reception coverage
  • Guide and support Reception and Facilities roles
  • Oversee daily office operations for a well-maintained environment

Benefits

  • Professional development opportunities
  • Access to networking events and industry seminars
  • Health and wellness programs
  • Flexible work environment
  • Team-building and social activities
Full Job Description
Overview

Job Purpose

NYSE Texas is seeking a highly organized, service-driven Office Manager to lead operations in a high-profile, executive and client-facing office. This role has primary responsibility for workplace experience, office operations, and event execution, ensuring a seamless, polished, and hospitality-driven environment.

The ideal candidate has a strong events background, thrives in a fast-paced setting, and leads with precision, ownership, and attention to detail.

Responsibilities
  • Hospitality & Events
    • Lead planning and execution of all internal and client-facing events
    • Manage vendors, catering, logistics, and on-site event delivery end-to-end
    • Deliver a high-end, hospitality-driven experience for meetings, events, and executive engagements
    • Partner with internal teams to ensure seamless coordination and execution
    • Anticipate needs and proactively manage all event and meeting details
  • Team Leadership & Office Support
    • Oversee front-of-house operations and ensure consistent, high-quality reception coverage
    • Provide guidance and direction to Reception and Facilities support roles
    • Coordinate onboarding, moves, and workspace readiness in partnership with Facilities
    • Maintain strong relationships with building management and key vendors
    • Manage cross-functionally with Facilities, IT, Multimedia, and Events teams
  • Workplace Operations
    • Oversee daily office operations to ensure a best-in-class, well-maintained environment
    • Manage office vendors, service providers, and supply programs
    • Identify opportunities to improve workplace efficiency and experience


Knowledge and Experience
  • 5+ years of office management, workplace operations, or event management experience
  • Strong experience leading high-end, client-facing events
  • Proven ability to manage multiple functions (events, operations, vendors) simultaneously
  • Polished professional presence with strong communication skills
  • Strong organizational and project management capabilities
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Service-oriented with a proactive, ownership-driven mindset


Physical Requirements
  • Ability to stand and move throughout the office and during events
  • Ability to lift/move materials as needed for event setup and operations


#LI-HR1 #LI-ONSITE

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