Job Purpose

The Office Manager serves as the face of Pattern Toronto, creating a welcoming, professional, and high-touch experience for everyone who walks through our doors. This role is the central point of contact for employees, visitors, partners, and board members, ensuring every interaction reflects our values and culture. The ideal candidate is warm, organized, and highly dependable, someone who brings positive energy to the space while keeping daily operations running smoothly.

This is an onsite positing, M-F in office from 8am to 5pm.

Key Accountabilities

• Vendor management: Manage relationships with external parties who support the TOR workplace, including but not limited to food, wellness, supplies, etc. On board any new WOE TOR vendors and serve as Workplace Ops vendor point person. Ensure vendor onboarding and payment is met in a timely, efficient manner that follows Pattern processes and guidelines.
• Employee and Visitor Experience: Provide oversight to front desk management, ensure welcoming environment for visitors and clients setting a high standard for employee and visitor experience; Handle employee inquiries as they come in and proactively anticipate needs and provide solutions in a timely, professional manner; handle issuing all new TOR employees badges and parking passes
• Facilities Management: Collaborate with the Sr. Director, WOE to lead space planning, office expansions or remodels, and layout changes as needed; coordinate move logistics for TOR
• Office Safety and Management: Partner with Sr. Director to oversee facility management, including space planning, maintenance, and office improvements for TOR office; Partner with WOE SF + EHS to ensure compliance with health and safety regulations; Own all communications to TOR office employees on TOR- based office events, changes, and operations.
• Event and Program Management: Collaborate with SF WOE to coordinate company events end-to-end, from small meetings to large corporate gatherings, ensuring successful rollout of logistical and tactical operations; Own and manage logistics, including but not limited to venue selection, vendor negotiation, and event budgeting.
• Collaboration with Internal Stakeholders: Able to partner closely with EA + AA and various departments as subject matter expert and advisor for in-office needs; Leads all TOR based office-related projects and initiatives, including but not limited to training and collaborating with cross-functional teams on office solutions and support.
• Provide EA support to office based executive(s) including but not limited to –calendar management, expense reporting and travel arranging. Provide support to team executive manages including but not limited to scheduling team meetings, taking action items and follow ups, and planning large department meetings or offsites

Required Work Experience: 

• 5+ years of experience in Office Management, administrative support, or operations

Qualifications Required:

• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office, Excel, Word and Outlook
• Ability to handle confidential information with professionalism and discretion.
• Flexible, resourceful, and comfortable in a fast-paced environment.
• Experience in a startup or high-growth environment.
• Event coordination or workplace experience background.
• Basic knowledge of budgeting or vendor management.
• Warm, approachable, engaging demeanor

The expected starting pay range for this role is $86,000 - $108,000 CAD. This range is an estimate and base pay may be above or below the ranges based on several factors including but not limited to location, work experience, certifications, and education. In addition to base pay, Pattern’s compensation program includes a bonus structure for full-time employees of all levels. We also provide a comprehensive benefits package which includes medical, dental, vision, short and long-term disability, life insurance, voluntary benefits, family care benefits, employee assistance program, paid time off and bonding leave, paid holidays, 401(k)/RRSP retirement savings plan with employer contribution, and employee referral bonuses. 

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