Emp StatusRegular Full time
Work ShiftCompensation RangeThe base pay scale for this position is $35.16 - $53.71. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
What you will be doing Responsibilities:- Interact with patients and their families in person, on the phone and via email communications in a professional, personable and empathetic manner
- Answer phone calls and make calls to patients, physicians and other staff
- Patient check out after appointments and return visit scheduling
- Schedule surgical cases and new clinic appointments
- Manage physician's professional calendars
- Act as a liaison between the office and other hospital staff
- Manage front end payment collection and insurance authorizations
- Train, oversee, and develop junior staff within physician office (as applicable)
- Proactively identify ways to enhance physician office operations
Required Qualifications/Skills:- Associate's degree required, Bachelor's degree highly desirable. 5-7 years physician office experience may be considered in lieu of education.
- Attention to detail and able to relay messages and information accurately
- Ability to derive practical solutions independently in a fast-paced environment, but can escalate patient care issues appropriately, if necessary
- Follow through with tasks to completion, goes above and beyond for key tasks or critical patient needs
- Adherence to patient privacy and HIPAA protection of data, information, as well as other HSS policies
- Strong computer and internet skills including proficiency with Microsoft Excel, PowerPoint and Word.
- Must possess ability to learn new software tools & systems as required on the job
- Ability to effectively and accurately follow directions and/or instructions
- Superior written and oral communication skills
- Exceptional customer service skills
- Self-motivated, detail-oriented, and pragmatic; Energized by working in a fast-paced, evolving environment
- Strong organizational and problem-solving skills, ability to multi-task is a must
Desired Qualifications:- EPIC EMR experience
- Familiarity with medical terminology and medical billing/insurance is helpful; the ability to learn and apply new information quickly is key
