Strong problem-solving skills with a collaborative approach
Ability to follow standardized processes effectively
Capacity to work independently with minimal supervision
Excellent communication and customer service skills
Proficient in multitasking with attention to detail
Responsibilities
Guide and support the coordination team daily, addressing challenges as they arise
Train and onboard Service Coordinators on processes and tools
Monitor workloads and service support, participating in WIP meetings
Collaborate with Operations, Sales, and Field teams for continuous improvement
Escalate concerns to supervisors as needed
Ensure excellent customer service to both internal and external stakeholders
Benefits
Opportunity to lead and make a direct impact in an HVAC office environment
Professional development through team training and best practices engagement
Supportive team culture that values collaboration and improvement
A role that empowers independent decision-making and problem-solving
Commitment to maintaining high standards of customer service
Full Job Description
ColonialWebb is seeking an Office Manager to join our Glen Burnie team! If you are service-oriented, enjoy supporting others, and have a passion for office leadership, we encourage you to apply. The ideal candidate will have prior experience in an HVAC office environment, along with demonstrated management and leadership experience.
What you will do:
Provide daily guidance, support, and coaching to the coordination team, helping them work through challenges as they arise
Train and onboard Service Coordinators on current systems, processes, and best practices, as well as support adoption of new tools and procedures
Monitor workloads and service support by reviewing open work orders and participating in Work in Progress (WIP) meetings as needed
Partner with Operations, Sales, Field teams, and administrative staff to strengthen collaboration, alignment, and continuous improvement
Escalate technician, customer, or coordination concerns to the appropriate Building Service Supervisor or Operations Manager when necessary
Deliver excellent customer service to both internal teams and external customers, consistently meeting expectations with professionalism and efficiency
What we are looking for:
Possess high school diploma or equivalent
Possess the leadership skills to motivate, create engagement and produce results through the coordination team
Ability to follow a standardized process
Ability to proactively identify and resolve problems; work with other teams and management, as needed, to resolve problems
Ability to work independently without direct supervision
Possess the courage to make informed decisions
Demonstrate dependability and display a strong work ethic
Possess and demonstrate excellent communication and customer service skills
Ability to perform multiple activities in a timely manner with high accuracy
