Panasonic

OEM Field Engineer IV

Panasonic • $77K — $140K *
Mirabel, QC J7J 0A1In-Person
Transportation
5 - 7 years of experience
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent in Computer Science, IT, Electronics, Engineering, or related field preferred; 8+ years experience can substitute for degree
  • 5-7 years experience as Field Engineer or Product Engineer in electronics, avionics systems, or broadcast technology
  • Extensive knowledge of Linux, Unix, Windows and VxWorks, or other embedded operating systems
  • Proficient in troubleshooting TCP/IP networks and understanding aircraft wiring schematics
  • Familiarity with FAA, CAA, ATA requirements for avionics equipment

Responsibilities

  • Provide on-site technical support and guidance to airline customers and OEMs
  • Deliver formal training sessions and field assistance for troubleshooting issues
  • Review installation documentation for compliance with specifications
  • Conduct operational and maintenance training for airline staff
  • Analyze trends and reliability data to identify and resolve systemic issues
  • Prepare detailed technical reports on customer issues and field problems
  • Collaborate with engineering teams to address maintenance and reliability challenges

Benefits

  • Comprehensive and flexible benefits program
  • Opportunities for career growth in a stable environment
  • Culture committed to diversity and inclusion
  • Potential for discretionary bonuses and incentives
  • Extensive training and support for professional development
Full Job Description
The position:
  • Performs as on-site support liaison between Panasonic and Airline Customers/OEMs to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support and training to airline customers to ensure product performance and reliability objectives are met. Represent Panasonic Field Engineering interests in resolution of technical issues with other Panasonic and customer engineering departments. Acts as mentor and technical resource to lower level Field Engineers.


Responsibilities

MAJOR RESPONSIBILITIES:
  • Service, Support, Training and Troubleshooting
    • Provide technical guidance, formal training, and field assistance to other Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed and timely responses to problems and queries.
    • Provide troubleshooting assistance and support for new equipment installations, enhancements or modifications for hardware, wiring, and software integration and issue resolution. Work closely with engineering departments to ensure timely and accurate corrective action is achieved.
    • Review mechanical, electrical, and software installation documentation to verify that all specifications are met.
    • Work with training department to conduct operational, line and maintenance training for airline customers.
    • Checks reliability of data. Monitors trends and analyzes data to identify systemic problems.
    • Assists in aircraft delivery and support during flight test and customer flight acceptance.
  • Liaison to Airline/OEMs
    • Maintain in-depth knowledge of Panasonic products and installations, including system software and associated equipment. Remain current by continually obtaining new data, specifications, and interfacing often with the groups developing new products and software.
    • Provide regular, accurate and detailed technical reports to management and/or appropriate departments on all activities, observed field problems, and customer issues. Provide clear and concise written and verbal communication and often requires participation or leadership in continuing problem investigations.
  • Issue Resolution
    • Maintain a detailed working knowledge of aircraft avionics systems which interface with Panasonic equipment.
    • Participate in resolving system operation, maintenance or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with other departments. Monitor failure trends and possible quality or reliability problems.
    • Provide field inputs to other Panasonic departments, (i.e. Product Support Engineering, Field Engineering Offices, Repair Center, Training, and Program Management) concerning technical product issues, installation or documentation related problems. Collect data required by Support Engineering to evaluate problem areas within the system software.
    • Provide a consistent communication path to engineering for problem resolution. Establish a strong inter-departmental Engineering interface and support.
    • Monitors and coordinates engineering solutions and implementation of fixes/solutions.


KNOWLEDGE/SKILL REQUIREMENTS:
  • Extensive knowledge of Linux, Unix, Windows and VxWorks (or embedded operating systems).
  • Extensive knowledge of TCP/IP networks and troubleshooting methods.
  • Thorough understanding of wiring schematics, diagrams and other engineering/aircraft documentation.
  • Effective interpersonal, organizational, and problem solving skills.
  • MySQL database experience a plus.
  • Proficient in the utilization of MS office suite and Oracle.
  • Must understand aircraft systems that interface with PAC equipment.
  • Understands Recommended Spares requirements and coordinates the delivery of spare equipment for airline customers. Review RSPLS for Marketing Business Proposals.
  • Familiar with FAA, CAA, and ATA requirements for avionics equipment
  • Ability to write and converse effectively with peers from Panasonic, Airline customers and other vendors on a technical level.
  • Must be able to represent Panasonic interests to non-technical people in meetings and various reports.
  • Capable of identifying complex engineering problems in software and hardware and then working with the appropriate Panasonic department to produce an effective resolution, (i.e. problems can be fundamental design issues with software, power, and electronic components or they can be aircraft environment or systems related).
  • Advanced level engineering product knowledge on avionics and related software areas.
  • Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
  • Resolves a wide range of issues in imaginative in creative ways.
  • Works on problems of diverse to complex scope where analysis of data requires evaluation of identifiable factors.
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
  • Ability to multitask and apply priority to projects with adaptability and urgency while meeting timelines.
  • Ability to present Panasonic interests to non-technical people in meetings and various reports.
  • Normally receives little instruction on day-to-day work and general instructions on new assignments.

Qualifications

EDUCATION/EXPERIENCE REQUIREMENTS:
  • Bachelor's Degree/equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering or related degree is preferred. 8+ years of experience may be considered in lieu of degree.
  • Typically requires 5-7 years of experience as Field Engineer or Product Engineer, specializing in electronics/avionics systems, software or broadcast technology.


OTHER REQUIREMENTS:
  • Must hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises. (For Boeing, employees must possess an active Washington State drivers license and submit to a DMV record check).
  • Ability to pass extensive security and background checks.
  • Willing to work weekends and beyond normal business hours as required. Ability to work all shift hours and weekends. Ability to travel up to 50%, both domestic and international, often on short notice.
  • Ability to climb and work from ladder or platform, and endure sitting, standing, bending or twisting for extended periods.
  • Ability to lift up to 50 pounds, and operate in confined spaces for extended periods.

The salary wage range of CAD 77,900 - CAD 140,3000 is just one component of Panasonic's total package. The final offer amount may vary based on factors including but not limited to individual’s knowledge, skills, experience, and location. In addition, this role may be eligible for discretionary bonuses and incentives. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

Our Principles:

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude

What we offer:

At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.

REQ-153393

About Panasonic

Panasonic Corporation is a multinational electronics company based in Osaka, Japan. The company was founded in 1918 as Matsushita Electric Industrial Co., Ltd. and changed its name to Panasonic Corporation in 2008. Panasonic produces a wide range of products, including televisions, home appliances, cameras, audio equipment, and automotive electronics. The company also provides business solutions, such as security systems, communication systems, and energy solutions. Panasonic has operations in over 160 countries and employs over 259,000 people.
Learn more about Panasonic
Size
240,198 employees
Industry
Consumer Technology
Founded
1979
NASDAQ
PCRFY
* Ladders Estimates

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