Tata Consultancy Services

OCM Program Director

Tata Consultancy Services$158K — $215K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Proven experience leading large-scale change or transformation projects.
  • Strong communication, facilitation, and problem-solving abilities.
  • In-depth knowledge of change management methodologies (e.g., ADKAR, Prosci).
  • Demonstrated ability to influence, motivate, and engage stakeholders at all levels.
  • Analytical mindset with proficiency in conducting readiness assessments and interpreting data.
  • Adaptable, empathetic, and results-driven approach.
  • Formal certifications in OCM PROSCI, APMG or similar.

Responsibilities

  • Assess organizational readiness through surveys and interviews to customize change management plans.
  • Develop strategies that address changes in people, processes, and technology.
  • Design and implement stakeholder communication plans to engage employees and leadership.
  • Identify resistance areas and collaborate with leadership to address challenges.
  • Facilitate training for new systems, processes, or roles through various delivery methods.
  • Guide project teams in applying change management principles and track adoption progress.
  • Ensure long-term success of change initiatives by embedding practices and measuring performance improvements.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • Flexible work schedule and remote work opportunities.
  • Professional development and training programs.
  • Generous paid time off and holiday policies.
  • Retirement savings plan with employer matching contributions.
Full Job Description
The Organizational Change Management (OCM) Director is responsible for guiding organizations through all phases of change initiatives, ensuring seamless adoption and lasting success. This role requires a blend of strategic acumen and hands-on execution, driving change programs that align with organizational goals and culture. Key responsibilities include:

Organizational Readiness Assessment:
• Assess organizational readiness through surveys and interviews, then analyze the results to customize change management plans. Change Management Strategy Development:
• Develop strategies that address changes in people, processes, and technology, ensuring alignment with business goals and organizational culture. Stakeholder Engagement & Communication:
• Design and implement communication plans to engage stakeholders, using presentations, written materials, and events to foster awareness and support across employees, leadership and other stakeholders. Collaboration with Leadership Teams:
• Identify potential areas of resistance and key influencers. Partner with leadership to anticipate challenges, address concerns, and champion change initiatives. Training and Development:
• Facilitate design and delivery of training tailored new systems, processes, or roles using classroom sessions, e-learning, job aids, and ongoing support to facilitate adoption. Project Team Support:
• Guide project teams in applying change management principles, track adoption progress, and refine approaches based on ongoing feedback and project developments. Sustainment of Change:
• Ensure long-term success of change initiatives by embedding new practices and measuring organizational performance improvements.

Qualifications:
• Proven experience leading large-scale change or transformation projects.
• Strong communication, facilitation, and problem-solving abilities
• In-depth knowledge of change management methodologies (e.g., ADKAR, Prosci)
• Demonstrated ability to influence, motivate, and engage stakeholders at all levels.
• Analytical mindset with proficiency in conducting readiness assessments and interpreting data.
• Adaptable, empathetic, and results-driven approach
• Formal certifications in OCM PROSCI, APMG or similar
• A Background in Consulting, Psychology, Organizational Development, or related field with experience working across diverse industries.

Salary Range: $158,950 - $215,050 a year

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About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
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