NTT DATA Services

OCM Lead

NTT DATA Services • $108K — $130K *
San Diego, CA 92154In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience in Organizational Change Management, especially in large-scale transformation projects.
  • At least 3 years of experience in developing change strategies, engaging stakeholders, and planning communications.
  • Minimum 3 years of experience in Agile transformation programs.
  • Experience with change management frameworks like Prosci or ADKAR and structured methodologies.
  • Bachelor's degree in Computer Science or equivalent work experience.

Responsibilities

  • Develop and execute change management strategies aligned with project goals.
  • Conduct change impact assessments to identify risks and affected stakeholders.
  • Integrate change management with project plans, ensuring Agile alignment.
  • Map stakeholders and build partnerships to drive engagement and alignment.
  • Define business impact areas and collaborate on training program design.
  • Create and implement communication plans to ensure consistent messaging.
  • Establish feedback mechanisms to proactively address adoption challenges.
  • Track change progress using KPIs and provide updates to leadership.

Benefits

  • Flexible work environment with opportunities for remote work.
  • Professional development and training opportunities.
  • Collaborative team culture with a focus on innovation.
  • Health, wellness, and retirement benefits.
Full Job Description
Req ID: 388906

We are currently seeking a OCM Lead to join our team in San Diego, California (US-CA), United States (US).

Day to Day job Duties:

  • Develop and execute comprehensive change management strategies and plans aligned with project and program objectives. Conduct detailed change impact assessments to identify risks, dependencies, and affected stakeholders.
  • Integrate change management activities into overall project/program plans, working closely with Project Managers and Product Owners to ensure alignment, especially in Agile environments.
  • Identify and map key stakeholders across impacted business units; build strong partnerships with sponsors and functional leaders to drive engagement, alignment, and adoption.
  • Define areas of business impact and recommend training approaches; collaborate with project teams and L&D to design and deliver training programs for end users.
  • Develop and implement targeted communication plans, including creation of presentations, FAQs, newsletters, and leadership updates, while ensuring consistent messaging across all channels.
  • Establish and manage feedback mechanisms, proactively addressing concerns, resistance, and adoption challenges.
  • Assess training needs and enable teams through learning plans, job aids, user guides, and knowledge transfer activities, ensuring readiness for go-live and post-implementation support.
  • Track and report on change progress using KPIs and dashboards, provide regular updates to leadership, ensure adherence to change governance standards, and maintain documentation and best practices.

Basic Qualifications:
  • 5+ years of experience in Organizational Change Management, preferably in large-scale transformation programs.
  • Minimum 3 years' experience in change strategy development, stakeholder engagement, communication planning, and training enablement.
  • Minimum 3 years' experience working in or supporting Agile transformation programs.
  • Minimum 3 years of experience with change management frameworks (e.g., Prosci, ADKAR) and structured methodologies.


Degree: Bachelors in Computer Science or equivalent work experience

Nice to Have; (But not a must)
  • Exposure to digital transformation, ERP, or large technology implementations
  • Strong interpersonal, communication, and influencing skills with the ability to engage senior leadership and cross-functional teams.

About NTT DATA Services

NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967. NTT, following its privatization in 1985, spun off the Data Communications division as NTT DATA in 1988, which has now become the largest of the IT Services companies headquartered in Japan.
Learn more about NTT DATA Services
Size
151,991 employees
Industry
Technical Services
Founded
1988
NASDAQ
NTTDF
* Ladders Estimates

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