Membership Sales and Student Support
The Role- Lead, coach, and develop a high-performing team of remote support associates to consistently exceed sales goals.
- Personally handle inbound sales calls, convert prospective students into members, and step into the queue during peak demand.
- Drive membership growth by improving lead response time, sales conversion, and follow-up strategies.
- Create a culture of accountability through coaching, call reviews, performance management, and sales training.
- Oversee the student experience from first inquiry through membership, ensuring every interaction reflects the New York Pilates brand.
- Resolve escalated student concerns while identifying opportunities to increase retention, referrals, and lifetime value.
- Monitor sales performance, customer experience metrics, and team KPIs to identify trends and improve results.
- Partner cross-functionally with Marketing and Studio Operations to optimize lead generation, student retention, and overall business growth.
What We're Looking For- 5+ years of experience leading high-performing sales and/or customer success teams, preferably in fitness, hospitality, wellness, or membership-based businesses.
- Proven track record of personally exceeding sales goals while coaching teams to consistently improve conversion rates and revenue.
- Experience managing remote teams using KPIs, coaching, and accountability to drive performance.
- Strong analytical skills with experience using sales metrics, retention data, and reporting to make business decisions.
- Exceptional communication and relationship-building skills with a passion for delivering an outstanding student experience.
- Ownership mentality with the ability to build scalable processes, improve team performance, and drive student retention.
- Thrives in a fast-paced, entrepreneurial environment and is motivated by ambitious growth goals and measurable results.
Why You'll Love Working With NYP!Competitive Pay: Full-Time: $115,000-$150,000 all in compensation (base + bonus)
Benefits: Medical, dental, and vision insurance, PTO, and 401k.
Wellness: Complimentary Pilates classes and exclusive retail discounts.
Creative Culture: Collaborate with a design-obsessed, mission-driven team shaping the future of boutique fitness.
Impact: Build and lead the Membership Sales & Customer Success function, directly influencing revenue growth, member retention, and the experience of thousands of students each month.
