The Manager of People and Operation Services - is responsible for the management of all hiring, and recruiting functions, including overseeing the applicant tracking system, scheduling interviews and ensuring all par levels are ideal for optimal guest experience. They will update the Market leadership on staffing levels weekly. They are also responsible for managing the cash office functions, day to day office administration, and Krispy Kremer training adherence.
HERE'S A TASTE OF WHAT YOU'LL BE DOING:Personnel
- Directing and developing employees including recruiting, interviewing, hiring, training, scheduling, safety education, supervising, performance reviews, dispute resolution and terminations
- Build a team of customer-focused employees and fostering teamwork
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
- Ensure retail team schedules are completed and posted forecasting needs based on marketing and special events
- Update all Communication Boards including keeping up with all required city and state postings
- Demonstrate leadership in employee development
- Daily responsibilities will also ensure management team is focused on both guest experience and maintaining operational excellence in flagship presentation.
- Assist in communicating to store employees and enforcing all policies, standards, and practices
Business Acumen
- Assist Management in completing and managing income and expense budgets, profit and loss, etc.
- Assist Management in completing required corporate reporting documentation, both financial and operational
- Manage company resources responsibly including, inventory control
- Manage financial duties, including cash office compliance
- Protect company assets
Production
- Understand and implement store quality control procedures, including standards
- Coordinate production schedules to meet customer demands and minimize labor hours
- Inspect, troubleshoot, and assess any production or equipment problems
- Ensure all products meet Krispy Kreme quality standards
Sales
- Work with the General Managers to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals
- Assist the General Managers with maximizing retail and fundraising sales opportunities
Safety and Sanitation
- Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, etc.
- Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
Leadership
- Communicate and model company standards and policies
- Implement efficiently and effectively directives from operations, corporate, and divisional management
- Develop and maintain store organization to promote efficient operations
- Interface with corporate office personnel
YOUR RECIPE FOR SUCCESS:- High school diploma or GED required
- 3-5 years management experience in a retail or QSR environment
- Must be 21 years of age or older.
- Strong communication, organizational, and leadership skills
- Pleasant disposition, sociable, accommodating nature, and enthusiasm
- Self-motivation, creativity, and adaptability
- Basic computer, telephone, and fax knowledge
- Must be available for full time (40+ hours/wk)
- Completion of Krispy Kreme sponsored training programs
- Post Secondary Education strongly preferred
*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.
BENEFITS:- Weekly Pay
- Career opportunities- we are growing!
- Comprehensive benefits (medical, vision, and dental insurance)
- Employee discount program
- 401K plan
- PTO
- Company events
- Education Reimbursement
- Adoption Assistance
- Life Insurance
- FSA/HSA Plans
- Pet Insurance
Learn more at www.kkbenefits.com Manager of People and Operations starting salary is $85,000 per year.
