The Nursing Supervisor, CCAH Hospice is responsible for ensuring that patient care is coordinated and managed appropriately. The Nursing Supervisor, CCAH Hospice is responsible for ensuring that care and services are delivered appropriately and for the supervision of clinical personnel.
ESSENTIAL RESPONSIBILITIES:- Receives case referrals. Reviews available patient information related to case, including home visits, to determine hospice/home care needs. Assigns appropriate hospice personnel to case as needed. Conferences with Medical Director regarding any questions about an individual's eligibility for services.
- Reviews and evaluates each case through a variety of means such as home visits, conferences, record review and the services provided by clinicians; discusses and verifies impressions, instructs and guides clinicians to promote more effective performance and delivery of quality home care services; and is always available during operating hours to assist clinicians as appropriate.
- Reviews patient's medical diagnosis, prognosis, medications, procedures and clinical course.
- Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plan of care.
- Attends case conference meetings with hospice personnel to facilitate coordination of care and discussion of interdisciplinary group involvement.
- Conducts quarterly record reviews and communicates findings and recommendations to Clinical Director and hospice personnel.
- Assists in the screening and interviewing process of new employees and makes recommendations for employment of individuals. Assists in the orientation of new employees.
- Assists Clinical Director and other supervisory hospice personnel in the planning, implementation and evaluation of in-service and continuing education programs. Assists in the formulating, revising, implementing, and evaluating organization policies, procedures, goals and objectives, both short and long range.
EDUCATION AND WORK EXPERIENCE:- Required Degree: High School Diploma or Equivalent
- Preferred Degree: Associate's Degree
- Certificate(s): RN License and CPR, if required by state
- Experience: 3+ Years
KNOWLEDGE, SKILLS, AND ABILITY:- Excellent observation, communication, attention to detail, time management and organizational skills.
- Understands principles of pain/symptom management and hospice philosophy and issues of death/dying.
- Knowledge of medical practices and terminology.
PHYSICAL REQUIREMENTS:- Ability to stand, sit, talk, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
- Ability to lift, carry, push, and/or pull light to moderate amounts of weight up to 100 lbs.
- Ability to operate various equipment base on department.
- The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms. Four hearing requirements listed: In person speech, Telephone, Other remote speech and other sounds.
Clarity of Vision:
- For near visual acuity Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
- For far visual acuity, Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
- For peripheral vision, observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
COMPETENCIES: - Leadership: Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth
- Customer Success: As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations
- Continuous Improvement: Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency
- Account Strategy: Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives
- Cross-Functional: Collaboration Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience
Compensation Pay Range: $91,959.00 - $130,753.50 per year
Reasonable Pay EstimateA reasonable estimate of the pay range for this position is $91,959.00 - $130,753.50 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.
For full time employees, we offer a generous benefits package that includes:- Medical, dental and vision insurance
- Employer paid group term life and disability
- Paid Time Off (PTO) & six paid holidays
- 403(b) with a 3% employer match
- Fitness center use at most facilities.
- Various voluntary benefits:
- Life, AD&D
- Tuition assistance and scholarships
- Employee assistance program
- Legal services, home/auto insurance, discount purchasing program
- Pet Insurance
For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.
