Job Description

Job Function Summary:

Involves the provision of integrated and accessible primary and specialty patient care services in a clinic or center environment. Care is provided by clinicians and assistants who are accountable for addressing a large majority of personal health care needs and developing a sustainable partnership with patients. Ensures optimal patient outcomes through effective leadership and / or provision of patient care delivery in healthcare clinics or centers. Promote shared decision-making at all levels to ensure a shared voice in practice, exchange of ideas, enhanced communication, and continually improved patient services. Management levels may also be responsible for clinic operations. (Note, when primary focus is clinical operations, see Ambulatory Administration job function.)

Custom Scope):

The Nurse Supervisor (NS) is part of a dynamic care team within the Office of Population Health (OPH) at UCSF Health. This position is a mission-driven nurse leader that will bring a leadership presence, sound judgment, and a commitment to operational excellence in advancing innovative models of care.

This NS provides operational clinical oversight for the following disciplines: Registered Nurses, Advance Nurse Specialists, other Nursing positions who work in the areas of Complex Care Management, Transitions, and other Care Coordination Programs for both Adults and Pediatrics. In addition will participate in the multiple OPH Community Events. This position will serve as a clinical leader resource and liaison for all staff within the areas they report to. The position will be responsible for overall operations in addition to the achievement of outcomes. In addition, the Supervisor will ensure compliance around all compliance and regulatory requirements. Will participate in any current or new accreditation obtained by their teams. Will be required to attend training program for the Enhanced Care Management (ECM) programs. The Supervisor will be responsible for working with providers to ensure that orders and referrals are carried out in a timely manner and ensure that any medical or psychological issues identified by the frontline team are escalated and addressed. This will be done through clinical protocols established by the OPH Leadership and Medical Directors and/or department liaisons.

This position will report to the Assistant Clinical Director - Nursing. Will be part of the OPH leadership team and will collaborates closely with other OPH leaders including the Vice President Population Health, Chief Population Health Officer, Medical Directors, other Managers and Director and key internal UCSFH Health and external community partners.

This is an on-site leadership position requiring a four-day-per-week presence or as directed by the telework agreement. Will need to have flexibility to work across UCSF Health locations (East and West Bay).

Responsibilities

% of timeEssential Function (Yes/No)Key Responsibilities (To be completed by Supervisor)30Yes
Leadership & Operations

1. Provide operational leadership across assigned programs, ensuring that the flow of patient care activities for all assigned areas and coordination of the nursing teams who are part of the larger multidisciplinary team.
2. Leads program development and execution of Standard Operating Procedures (SOPs) to ensure compliance around patient care.
3. Partner with the Assistant Clinical Director and other OPH leadership to address operational challenges and implement improvements.
4. Foster a high-performance culture by setting clear expectations and motivating teams.
5. May be a primary or delegate for other UCSF Health meetings, collaboratives, and will also partner with community organizations to ensure that all external resources are used for patient referrals.

20Yes
People Leadership & Human Resources

1. Collaborates with supervisor to oversee workforce management, including hiring, onboarding, training, and performance management.
2. Advanced knowledge with HR policies, labor laws, and union requirements.
3. Promote staff engagement, development, individual development and retention through coaching and mentorship.
4. Collaborate with supervisor around employee relations issues and facilitate effective conflict resolution.

20Yes
Program Development & Implementation

1. Participate in the development and implementation of standard operating procedures (SOPs), care pathways, and workflows.
2. Design and execute implementation plans in collaboration with stakeholders.
3. Apply performance improvement methodologies (e.g., PDSA cycles) to drive innovation and continuous improvement.
4. Develop tools, training, and resources to support program success.

10Yes
Financial & Resource Management

1. Works with supervisor to review annual budgets and align with monthly financial performance.
2. Ensure efficient resource utilization and productivity targets are met.

10Yes
Quality, Evaluation & Performance Improvement

1. Accountable for the monitoring of key performance metrics.
2. Participate in data-driven decision-making and continuous evaluation of program outcomes.
3. Identify opportunities for improvement and implement evidence-based interventions.
4. Identify risks and benefits of program changes to ensure achievement of targets and high-quality care delivery.

5Yes
Partnerships, Communication & Reporting

1. Build and maintain partnerships with internal departments, providers, and community-based organizations.
2. Collaborate to address barriers to care, improve access, and reduce health disparities.
3. Assist in the creation of reports, presentations, and updates to internal and external stakeholders
4. Participate in local, state, and national collaboratives to advance population health initiatives

5YesOther duties as assigned.

Qualifications

Required qualifications:

• Requires 1 year or more of Lead/Charge/Supervisory/Manager experience in a hospital, clinic, or care management-based setting
• Should have at least 5 years working as a Registered Nurse (RN)in areas such as ambulatory, inpatient, public health or a Care Management setting.
• Demonstrated skills to effectively supervise clinicians and to manage the complex workflow and multiple priorities involved with a clinic(s) / center(s).
• In depth knowledge of patient care Standard Operating Procedures (SOPs) and care delivery, systems, external regulations, and internal policies.
• Strong interpersonal skills for effective collaborations and problem solving with all levels of management, staff, consultants, and outside agencies.
• Strong written and verbal communications skills, with the ability to train and mentor subordinates, and to convey complex clinical and technical information in a clear and concise manner.

Preferred qualifications:

• Proficient in all software applications (Word, Excel, and PowerPoint) and database applications.
• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.
• Knowledge of analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.

Licenses/Certifications:

• Bachelor's Degree in Nursing (BSN0
• Current Registered Nurse in the State of California
• Current American Heart Association BLS Certificate

About the Team

The UCSF OPH (Office of Population Health) Clinical Programs department is dedicated to improving patient outcomes and advancing health equity through the development, implementation, and management of innovative clinical programs. By leveraging data-driven strategies and evidence-based practices, the department supports UCSF-s mission of providing high-quality, patient-centered care while addressing the needs of diverse populations in both local and global contexts. The OPH Clinical Programs team specializes in designing initiatives that enhance care coordination, preventive health services, and chronic disease management. Through collaboration with clinicians, researchers, and community stakeholders, the department develops tailored programs that aim to reduce disparities, improve access to care, and optimize health outcomes for underserved and high-risk populations. A key focus of the department is harnessing technology and analytics to inform program design and evaluate impact. By utilizing advanced tools such as population health dashboards, predictive analytics, and electronic health records (EHRs), the team ensures real-time insights drive continuous improvement and effective decision-making. Additionally, the department integrates innovative approaches, such as telehealth and digital health solutions, to expand access and enhance care delivery. The OPH Clinical Programs department emphasizes partnerships and collaboration, working closely with UCSF-s clinical teams, community organizations, and public health agencies to align initiatives with institutional goals and community needs. The department also prioritizes compliance with regulatory standards, ensuring all programs are ethically sound, secure, and aligned with best practices. Through its commitment to innovation and collaboration, the UCSF OPH Clinical Programs department plays a vital role in advancing UCSF-s mission to improve health outcomes, reduce disparities, and create healthier communities both locally and globally.