Location: Atlanta, Georgia
Department: Clinical Operations
Reports To: Chief Medical Officer
Are you an experienced
Nurse Practitioner with strong leadership skills and a passion for advancing musculoskeletal care? Do you excel in high-volume clinical environments and enjoy optimizing workflows, and elevating clinical quality?
We are seeking a
Nurse Practitioner (NP) Manager to lead our orthopedic triage and clinical support call center operations, ensuring exceptional patient care, efficient processes, and high-performing clinical teams.
What You'll DoAs the
NP Manager, you will oversee a clinical orthopedic triage call center.
Team Leadership & Supervision- Lead, mentor, and develop a team of Medical Assistant Triage Operators
- Ensure team adherence to standardized orthopedic assessment practices
- Conduct performance evaluations and guide ongoing training initiatives
Advanced Clinical & Triage Oversight- Oversee orthopedic telephone and electronic triage operations
- Serve as the primary escalation point for high-acuity triage decisions
- Collaborate with CMO and Operations Team to refine and update triage protocols
- Support safe, evidence-based patient navigation and care coordination
Quality & Process Improvement- Monitor and analyze quality metrics (response times, escalation accuracy, patient outcomes)
- Lead workflow optimization and continuous improvement initiatives
- Partner with clinical leadership to standardize best practices and education
- Participate in quality assurance reviews and clinical audits
Coordination & Communication- Act as liaison between triage staff, providers, and administrative leadership
- Escalate patient safety concerns appropriately
- Support onboarding, competency validation, and ongoing staff development
Documentation & Compliance- Ensure accurate, timely documentation and EMR best practices
- Maintain compliance with clinical standards, HIPAA, and regulatory requirements
- Participate in chart reviews and quality improvement programs
What We're Looking ForRequired:- Active Nurse Practitioner (NP) license in Georgia
- Minimum 3-5 years of NP clinical experience (orthopedics strongly preferred)
- Prior leadership or supervisory experience
- Strong clinical judgment with comfort overseeing triage and high-volume workflows
- Excellent communication, collaboration, and team-building skills
Preferred:- Experience in ambulatory orthopedic or specialty practice
- Background in triage protocol development or clinical pathway design
- EMR proficiency (Epic, Athena, etc.)
- Experience with quality improvement or clinical operations
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