Apple

NPI Operations Program Manager, WW Sales

Apple$120K — $150K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in Supply Chain, Operations, Logistics, or Program Management.
  • Strong ability to manage and influence external partner relationships with minimal oversight.
  • Experience in collaboration with vendors to develop solutions from concept to delivery.
  • Advanced analytical skills and Excel mastery for forecasting and distribution planning.
  • Background in managing global planning and deployment with OEMs or fulfillment partners.
  • Proven project management expertise facilitating cross-functional alignment on deadlines.
  • Ability to operate independently in ambiguous scenarios.

Responsibilities

  • Lead planning and deployment of merchandising elements for product launches.
  • Manage relationships with key retail partners and regional teams.
  • Co-develop tailored solutions with external vendors and suppliers.
  • Drive alignment across independently operating organizations to ensure successful launches.
  • Influence partner decision-making and navigate competing priorities effectively.

Benefits

  • Opportunities for professional development and continued learning.
  • Employee discounts on Apple products and services.
  • Collaborative work culture with a focus on innovation.
  • Access to comprehensive health and wellness programs.
Full Job Description
The WW Channel Strategy & Operations (CSO) NPI team is looking for a strategic operations lead to drive planning, partner engagement, and deployment of merchandising elements across our global channel. In this role, you will operate at the intersection of Apple's launch strategy and partner execution, where success depends on your ability to influence outcomes you don't fully control. You will own the operational relationship with key retail partners and regional teams, collaborating to develop solutions that meet Apple's standards within partner-owned environments. This requires a blend of operational rigor, creative problem-solving, and the ability to build trust with stakeholders who have competing priorities.

Description

As the NPI Strategic Partner Operations Program Manager, you are responsible for ensuring that merchandising elements across the global channel are planned, coordinated, and deployed to support Apple's product launches. Unlike Apple developed programs where Apple dictates specifications, this role requires you to influence partner decisions, co-develop solutions with external vendors and suppliers, and drive alignment across organizations that operate independently. You own the outcome without owning every input, which demands strong judgment, relationship depth, and the ability to navigate ambiguity with confidence.

Minimum Qualifications

5+ years of experience in Supply Chain Management, Operations, Logistics, NPI Program Management, or Partner/Account Operations.

Proven ability to own and manage external partner or client relationships independently, with minimal oversight, in environments where you influence rather than direct.

Experience collaborating with external vendors or suppliers to develop physical solutions, products, or programs from concept through delivery.

Strong analytical skills with the ability to build forecasts, model distribution plans, and manage allocations. Mastery of Excel required.

Experience managing planning and deployment across a global or multi-regional network, working with OEMs, 3PLs, or fulfillment partners.

Exceptional project management skills with a track record of driving cross-functional alignment toward launch deadlines.

Demonstrated ability to operate autonomously in ambiguous environments, making sound decisions when information is incomplete, stakeholders are misaligned, or timelines are compressed.

BA/BS degree in Supply Chain, Operations, Business, or related field.

Preferred Qualifications

8+ years of experience in the above areas.

Experience in retail merchandising, channel sales operations, or partner-facing roles where influence and relationship management were as critical as operational delivery.

Ability to influence cross-functional stakeholders across a matrixed organization without direct authority.

Excellent communication and presentation skills, with the ability to synthesize complex operational data into clear narratives for leadership, partners, and suppliers.

Experience building or improving processes from the ground up in spaces where no established playbook existed.

MBA or advanced degree is a plus.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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