ROLE OVERVIEW AMD's Partner Support Field Applications Engineering Organization is responsible for supporting our Channel partners (i.e. ISVs, NSPs, Disties) as they define and develop new platforms based on AMD technology.
We are looking for our next team member to support new product introduction and debug efforts with our global datacenter customers, focusing on solutions involving GPUs, CPUs, and associated diagnostic and development tools.
THE PERSON Does this sound like you? We'd love to talk!
- Excellent problem-solving, time-management, prioritization, and organizational skills, able to lead complex problems, involving multi-disciplined, multi-functional teams and many priorities at once
- A standout colleague with excellent collaborative skills, and ability to work independently or as part of a team
- Outstanding oral and written communication skills and demonstrated success in building strong technical relationships (internal: Sales, Marketing, Engineering and external: OEM)
- Attention to detail combined with outstanding planning and organizational skills
KEY RESPONSIBILITIES Main focus: At-scale debug activities with customers are a primary focus for this role. The scope of these activities will span the entire hardware and software stack, including deployments of GPUs and CPUs in datacenter environments.
- Lead customer-facing technical engagements, serving as a trusted advisor to AMD's key Channel partners.
- Prepare and deliver compelling demonstrations and proof-of-concepts (POCs) showcasing AMD EPYC and Instinct portfolio capabilities.
- Reproduce complex customer issues on-site at AMD; develop and set up test harnesses in hardware and software to collect low-level debug logs.
- Drive root cause analysis in collaboration with internal engineering teams, packaging customer workloads and test cases for efficient internal debug.
- Develop benchmarking frameworks and create TCO analyses that quantify AMD's competitive advantage for customers.
- Act as issue coordinator, orchestrating internal debug activity and communicating status across cross-functional teams.
- Develop scaffolding software and experimental frameworks to accelerate debug activities, both internally and externally.
- Support partners with technical enablement, solution validation, and joint go-to-market engagements across globally distributed teams.
- Deliver executive-level customer presentations and translate complex technical topics into business value.
QUALIFICATIONS Proven experience with Server and/or GPU architecture, either integrating, debugging, and/or validating various system components. Server software environments include Operating systems (Windows, Linux), compilers, benchmarks, and targeted applications that may be used to validate server platforms. developing and debugging low level server-based applications, or validating HW components - CPU, GPU, Boards, Storage, etc.
- Experience should include solid technical foundation in CPU architecture, platform design, and the end-to-end product development and production process.
- Hands-on experience with platform software including Linux/Windows operating systems, system BIOS, compilers, benchmarks, and validation applications.
- Demonstrated ability to manage complex, multi-disciplined technical problems involving cross-functional teams.
- Strong background in hardware-software co-debug; experience setting up and analyzing experiments to guide debug activities.
- Experience supporting Channel partners as well as Component channel expertise through the full technical engagement lifecycle.
- Proven track record of working independently and as part of a geographically distributed team.
PREFERRED SKILLS - Experience with HPC, AI/ML infrastructure, or data center workloads.
- Familiarity with AMD EPYC server platforms or Instinct GPU deployments.
- Prior experience in a customer-facing FAE, SE, or TAM role at a semiconductor or systems company or working with server product management.
- Ability to develop and maintain strong internal and external technical relationships at multiple seniority levels.
ADDITIONAL SKILL - Experience with large-scale rollouts of datacenter equipment.
- Networking knowledge -- TCP/IP, RDMA, RoCE, NICs, Switches, etc.
- Familiarity with AI Models and PCIe Architecture
- Proficient in server software ecosystem (ie: OS/Hypervisors, Compilers, Libraries, debug tools, development tools and validation workloads).
- Knowledgeable in platform firmware features (BIOS, BMC, SMU).
- Hands-on experience and strong expertise in server hardware ecosystem at the node, rack and datacenter level.
- Familiarity with ROCm and/or CUDA
- Bonus to have AMD EPYC, Instinct, Radeon and Ryzen AI Pro experience
- Excellent presentation skills
- Experience with HPC, AI/ML infrastructure, or data center workloads.
- Familiarity with AMD EPYC server platforms or Instinct GPU deployments.
- Ability to develop and maintain strong internal and external technical relationships at multiple seniority levels.
ACADEMIC CREDENTIALS Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a similar field with proven relevant industry professional experience
LOCATION: Austin, TX or any western US location near major airport
This role is not eligible for visa sponsorship.Benefits offered are described: AMD benefits at a glance.
