ECS

NOC Shift Lead - Senior

ECS • $100K — $130K *
Fairfax, VA 22030In-Person
Telecommunications & Hardware
8 - 10 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • TS//SCI Eligible clearance required
  • US Citizenship required
  • Advanced proficiency in DoD Cyber Workforce Framework (DCWF) Work Role 411
  • Required certifications: SecurityX/CASP+, CCNP Security, CISA, FITSP-O, GICSP, SSCP
  • Masters or Ph.D. in a relevant field
  • 8-10 years of supervisory experience in NOC functions within DoD or Federal environments
  • Strong capability in incident management and service continuity,

Responsibilities

  • Supervise NOC shift personnel for real-time network monitoring
  • Validate incident triage and escalate as necessary for issue resolution
  • Coordinate with multiple teams to resolve operational issues
  • Maintain situational awareness of enterprise system health
  • Review and enhance quality of operational documentation and ticketing
  • Provide performance reports highlighting key metrics to leadership
  • Ensure adherence to operational runbooks for effective network operations
  • Act as on-shift escalation authority for complex challenges.

Benefits

  • Opportunity to work in a vital position within a federal environment
  • Continuous opportunities for professional development and training
  • Engagement with cutting-edge technology in network operations
  • Collaborative work environment with cross-functional teams
  • Contribution to national cybersecurity efforts through your role.
Full Job Description
NOC Shift Lead - Senior to work in Fairfax, Virginia. Please Note: This position is contingent upon contract award.

Responsibilities
  • Supervise NOC shift personnel, ensuring effective real-time monitoring of network infrastructure and services.
  • Validate incident triage and escalation decisions, directing restoration activities to maintain service-level objectives.
  • Coordinate with engineering, cybersecurity, and infrastructure teams to resolve operational issues promptly.
  • Maintain continuous situational awareness of enterprise system health, providing timely updates and reports.
  • Review and ensure the quality and completeness of operational documentation and ticketing.
  • Provide shift-level performance reporting to leadership, highlighting key operational metrics and outcomes.
  • Oversee adherence to operational runbooks, ensuring consistent and effective network operations.
  • Act as the on-shift escalation authority for complex operational challenges.


Required Qualifications
  • Clearance: TS//SCI Eligible required
  • S. Citizenship required
  • DoD 8140.03 Compliance: DoD Cyber Workforce Framework (DCWF) Work Role 411-Technical Support Specialist at the Advanced proficiency level
  • Certifications (one or more required): SecurityX / CASP+, CCNP Security, CISA, FITSP-O, GICSP, SSCP
  • Education: Masters or Ph.D in [Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering]
  • Minimum of 8-10 years of progressive experience in supervising NOC functions within DoD or Federal environments.
  • Proven ability to manage real-time monitoring and ensure network service continuity.
  • Experience in validating incident management processes and coordinating restoration efforts.
  • Strong communication skills to provide clear operational performance reporting.

About ECS

ECS is a leading provider of digital solutions and services to the federal government. The company was founded in 2001 by Roy Kapani and has since grown to become a trusted partner to a wide range of government agencies. ECS offers a broad range of services, including cloud computing, cybersecurity, and artificial intelligence. The company has been recognized for its innovative solutions and has won numerous awards, including the AWS Public Sector Partner of the Year award.
Learn more about ECS
Size
2,000 employees
Industry
Information Technology
* Ladders Estimates

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