NICE CXone Cognigy Aentic AI Developer

-Minimum 3 years of experience in Conversational AI, Virtual Agent, Chatbot, Bot Development, or Contact Center AI platforms.

- Hands-on experience with Cognigy.AI and NICE CXone / NICE Mpower Agentic AI solutions.

- Strong understanding of NLP, NLU, intent/entity design, dialogue management, and conversational design.

- Experience with voice bot / chatbot design for customer service and contact center workflows.

- Proficiency in JavaScript, Node.js, Python, REST APIs, webhooks, JSON and XML.

- Exposure to GenAI / LLM platforms such as Azure OpenAI, OpenAI GPT, or Vertex AI.

Design, develop, and customize Cognigy.AI and NICE CXone Agentic AI conversational solutions.

- Build and maintain flows, intents, entities, context management, business logic, and dialogue orchestration.

- Develop AI-powered virtual agents for voice and digital customer interaction channels.

- Integrate Cognigy.AI with NICE CXone, Salesforce Agent Voice, ServiceNow, CRM, knowledge bases, and enterprise systems.

- Configure Agent Assist, Knowledge AI, virtual agents, and AI-powered customer journeys.

- Develop API/middleware components; support testing, troubleshooting, tuning, deployment, and production support.

- Work with architects

- Cognigy.AI Platform

- NICE CXone / NICE Mpower / Agentic AI

- NICE CXone Studio, Digital Experience, Agent Assist, Knowledge AI

- REST APIs, Webhooks, JSON, XML

- JavaScript, Node.js, Python

- Salesforce Agent Voice, ServiceNow, CRM integrations

- Azure OpenAI / OpenAI GPT / GenAI / LLM platforms

- Git, DevOps, CI/CD tools

Salary Range- $85,000-$120,000 a year

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