DESCRIPTION
Mojo Supermarket is looking for a highly organized, relationship-driven New Business and Growth Manager to help run and grow our new-business engine.
This person will serve as the day-to-day lead across prospective client relationships and pitches. They will manage opportunities from first contact through pitch decision, bringing rigor, responsiveness, and strong judgment to every interaction.
Working across business development, account leadership, and pitch operations, they'll keep opportunities moving, build meaningful relationships, and ensure every prospective client has an exceptional experience with Mojo.
The New Business Manager will report to Mojo's President and Head of New Business, partnering closely with leadership, strategy, creative, production, account, and project management teams.
Opportunity & Prospect Management- Serve as the day-to-day point of contact for prospective clients throughout the new-business process.
- Manage inbound inquiries, ensuring timely, thoughtful, and well-informed responses.
- Build and maintain relationships with prospective clients, consultants, partners, and other key contacts over time.
- Lead routine prospect calls, manage meeting agendas and follow-up, and present relevant sections of pitches as appropriate.
- Research prospective clients, categories, decision-makers, and competitive context to help inform pursuit recommendations and outreach.
- Develop and execute thoughtful outbound prospecting and nurture strategies by identifying target brands, crafting personalized outreach, and building relationships over time
Pitch & RFP Leadership- Serve as the day-to-day account lead and operational owner across pitches, RFPs, RFIs, chemistry meetings, and other new business opportunities, ensuring every pursuit moves forward with clarity, urgency, and an exceptional prospect experience.
- Own pitch workbacks, timelines, requirements, meeting cadence, deliverables, and internal coordination from initial inquiry through final presentation and decision.
- Bring together the right people at the right time, ensuring strategy, creative, production, finance, and leadership are aligned throughout each pursuit.
- Lead the RFI/RFP response process, including requirements review, content collection, drafting and editing, submission, and post-submission follow-up.
- Partner with strategy, creative, production, account, and PM teams to ensure pitch materials are compelling, complete, on-brand, and delivered on time.
- Prepare leadership and pitch teams for prospect meetings with agendas, attendee context, briefing materials, talking points, and clear next steps.
- Coordinate PM support on pursuits as needed, while remaining accountable for the overall opportunity process and prospect experience.
- Own the ongoing development and maintenance of credentials materials, case studies, pitch narratives, and other new-business assets that keep Mojo ready to pursue opportunities at any time.
Pipeline, CRM & Reporting- Own the health, accuracy, and discipline of Mojo's CRM and new-business pipeline.
- Maintain clear records of prospect interactions, decision-makers, opportunity stages, next steps, relationship history, and relevant market intelligence.
- Build and maintain pipeline reporting, ensuring leadership has a clear view of active opportunities, risks, priorities, and follow-up needs.
- Track pitch outcomes, win/loss learnings, and relationship intelligence to help improve future pursuits.
- Coordinate the transition of won opportunities into the account team, ensuring commitments, relationship history, strategic context, and next steps are clearly handed off.
Requirements- 5-8 years of experience in new business, business development, account management, agency marketing, or a related client-facing role.
- Experience working in a creative, advertising, marketing, media, consulting, or professional-services environment.
- Demonstrated experience managing RFPs, RFIs, pitches, or other complex client-facing pursuits.
- Strong project-management instincts, with the ability to create clarity across multiple stakeholders, priorities, and deadlines.
- Excellent written and verbal communication skills, including the ability to write polished prospect communications and contribute to RFP responses, credentials, and pitch materials.
- Comfort leading routine client or prospect calls and presenting sections of a pitch.
- Exceptional interpersonal skills with the confidence to build trust and credibility with prospective clients, consultants, and senior agency leaders.
- Experience with CRM systems and pipeline management
- Exceptional Google Slides skills, with demonstrated experience building polished, compelling, client-ready presentations.
- A genuine interest in creative work, culture, brands, and what makes an agency relationship compelling.
Working ModelThis is a hybrid role based in Mojo's Chinatown office. Team members are expected to work in person three to four days per week.
Benefits- Competitive salary
- 401(k) with up to a 4% company match
- Medical, dental, and vision insurance
- Flexible paid time off
- Paid parental leave
- Culture & wellness Stipend
- Five-week paid sabbatical for employees with five years of service
- Twice monthly team meals
- Pre-tax commuter benefits
