Neuroscience Spine Center Operations Manager

Corewell Health • $85K — $110K *
Grand Rapids, MI 49504In-Person
Hospitals & Medical Centers
5 - 7 years of experience
3 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in business, management, health care administration, or related area required
  • Master's Degree preferred
  • 5 years of experience in health care/medical practice or related work required
  • 3 years in a leadership role or managing complex projects required
  • Experience with Electronic Medical Records preferred

Responsibilities

  • Support dyad leadership in value, cost, quality, and satisfaction
  • Monitor operational reports and create action plans
  • Ensure patient satisfaction through quality service delivery
  • Oversee budgets and manage labor and expenses
  • Foster employee engagement and a culture of excellence
  • Implement process improvements and new services
  • Ensure compliance with regulations and organizational policies
  • Mentor leadership team and manage multiple sites

Benefits

  • Comprehensive benefits package for financial and health goals
  • On-demand pay program
  • Discounts on services and products
  • Optional identity theft protection and insurance
  • Retirement options with contributions and matching
Full Job Description
Neuroscience Spine Center Operations Manager is responsible for the activities of team members within practices and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partners. Trains team members and serves as a liaison between providers, team members and director in daily operations. This role is responsible for charge capture processing, standard work, process improvement and practice staffing. Manages team member performance and development and ensures policy adherence. Manages multiple sites and specialty programs.

Essential Functions
  • Supports dyad leadership with value, cost, quality and provider/patient satisfaction. Reviews and monitors operational reporting tools and creates action plans for identified opportunities.
  • Accountable in collaboration with dyad partners for the delivery of quality services though consistent application of polices, procedures, protocols and standards, and through support for an educational plan to meet the needs of the team and assure compliance. Identifies policies/procedures/standard work needed for site/service and participates in writing, reviewing and revising site/service policies/procedures/standard work.
  • Responsible for creating an environment that promotes patient satisfaction. Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities. Ensures that work-performed supports Corewell Health's mission. Responsible for monitoring patient satisfaction data and meeting established target. Ensures that team members are delivering an exceptional experience and responding to concerns and complaints in a timely and effective manner. Develops action plans to create and ensure an environment of patient satisfaction.
  • In collaboration with dyad and director leadership, assists in the development and management of the operational and capital budgets. Oversees/responsible for monitoring and managing labor and expenses within the practice. Collaborates or assumes primary accountability for interviewing, recruitment/hiring/retention, performance monitoring, initiating counseling and corrective action and terminating staff, consulting with Human Resources and providers. Oversees/monitors time and attendance records and prepares/reports payroll for team.
  • Responsible for employee engagement/satisfaction and developing a culture of excellence and engagement within the practice. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism. Responsible for developing, initiating and monitoring change within the office. Holds regular team meetings and is responsible for timely communication with team, providers and other leadership.
  • Oversee/participates in initiatives as defined by the organization. Ensures that processes and services are continuously monitored for quality, cost, effectiveness, and efficiency. Makes and implements recommendations to improve operations and to implement new services for areas of responsibility.
  • Ensures that services are provided in accordance with state and Federal regulations, organizational policy, and accreditation/compliance requirements.
  • Oversees and mentors leadership team, supporting operations of multiple sites, specialties and programs (typically 3 or more), etc.


Qualifications
  • Bachelor's Degree or equivalent business, management, health care administration or other related area. Required
  • Master's Degree or equivalent business, management, health care administration or other related area. Preferred
  • 5 years of relevant experience health care/medical practice or related work. Required
  • 3 years of relevant experience in a leadership role and/or role leading complex projects and initiatives. Proven track record of achieving financial targets and demonstrated ability to think strategically with a thorough understanding of strategic development. Required
  • Experience with Electronic Medical Records and other medical practice systems. Preferred


How Corewell Health cares for you
  • Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
  • On-demand pay program powered by Payactiv
  • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
  • Optional identity theft protection, home and auto insurance
  • Traditional and Roth retirement options with service contribution and match savings
  • Eligibility for benefits is determined by employment type and status


Primary Location
SITE - Corewell Health Care Center - 1900 Wealthy St SE - Grand Rapids

Department Name
Neuroscience - Medical Group West

Employment Type
Full time

Shift
Day (United States of America)

Weekly Scheduled Hours
40

Hours of Work
8 a.m. to 5 p.m.

Days Worked
Monday to Friday

Weekend Frequency
N/A

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About Corewell Health

Corewell Health Careers

Joining Corewell Health presents an unparalleled opportunity to become part of a leading team of healthcare professionals dedicated to excellence. Corewell Health is renowned for its commitment to innovation, leadership, and providing superior healthcare services.

Explore Job Opportunities

Corewell Health is actively seeking talented individuals who are eager to contribute to a dynamic healthcare environment. The company offers a variety of job opportunities that cater to a range of skills and experiences. Whether you're a seasoned professional or a recent graduate, Corewell Health has a position that could be the perfect fit for your career ambitions.

Internship Programs

For those just starting their professional journey, Corewell Health provides robust internship programs designed to foster skills development and offer real-world experience in the healthcare industry. Internships at Corewell Health are a stepping stone to full-time employment and offer invaluable networking opportunities within the healthcare sector.

Growth and Development

Career growth is a cornerstone of employment at Corewell Health. The company supports its team members' professional development through comprehensive training programs, including leadership training and diversity training. These initiatives ensure that every team member has the tools and knowledge necessary to excel in their roles and advance within the company.

Benefits and Culture

Corewell Health is committed to creating a workplace culture that values diversity and inclusion. Employees enjoy a competitive package of benefits that supports both their professional and personal lives. The company's culture promotes teamwork and respect, making it an ideal environment for those who value collaboration and innovation.

Hiring Process

The hiring process at Corewell Health is designed to be transparent and efficient. Candidates are encouraged to submit a resume and may be invited for an interview to discuss their qualifications and career goals in more detail. Corewell Health values a thorough approach to ensure that all potential team members align with the company’s values and vision for the future.

Networking and Professional Development

Corewell Health believes in the power of networking and encourages its employees to engage with one another and the broader healthcare community. This engagement fosters a sense of community and collaboration, which is critical in the fast-paced world of healthcare.

Join the Team

Corewell Health is continuously looking for passionate, curious, and solution-driven individuals to join their ranks. Explore the open positions at Corewell Health by searching their Jobs and Careers page. Discover how your expertise and ambitions can contribute to the transformative work happening at Corewell Health.

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Learn more about Corewell Health
Industry
Hospitals & Medical Centers
* Ladders Estimates

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