OverviewViaPath is currently seeking a Network Infrastructure Manager to join our team. Responsibilities will include managing the staff and overall activities associated with ViaPath network infrastructure deployment and operational readiness.
This is a hybrid based position located at the ViaPath office in Dallas, TX.
Responsibilities- Responsible for managing a group of network engineers and planning, execution, and the delivery of wired/wireless network solutions to our customers.
- Define complex project plans to including scope, budget and schedule and execute tasks to achieve goals
- Generation and management of SOPs for smooth business operations. Identify gaps in process and remediate as necessary
- Monitor network performance, troubleshoot, and resolve network issues, and inform users of network problems
- Support network availability, upgrades, and problem resolution
- Work in collaboration with other departments and teams for implementations and changes to network infrastructure
- Provide regular reporting updates to senior management on the planning and execution of network infrastructure installs, upgrades, remediations, and break/fix
- Establish positive team relations through effective communication and ongoing support
- Serve as a mentor and point of escalation for members of the team
- Manage leadership/administrative functions including PTO approval, performance reviews, counseling, work calendar, training coordination, budget creation/tracking
- Responsible for identifying and implementing process improvements
- Drive a high-performance culture and environment by continued development of a disciplined, detailed, and structured team
Qualifications- Bachelor's degree in related field preferred; equivalent years of experience will be considered
- 5+ years of experience in Enterprise network level design and architecture to include a minimum of 1 year of leadership/management experience
- Experience in enterprise network infrastructure engineering and working knowledge of Fortinet, Ubiquiti, Cisco network equipment
- Experience in troubleshooting network performance/availability issues and directing teams to resolve
- Advanced understanding of BGP, Spanning Tree, IPAM, DNS, DHCP, ACLs, IPSEC VPN, VLAN etc.
- Experience in creating SOP and training documentations
- Experience working in high stress support environments
- Ability to meet competing deadlines in a fast-paced work environment
- Strong analytical and logical thinking applied with an excellent attention to detail
- Strong interpersonal skills
- Strong verbal and written communication skills
- Comfortable presenting to senior leadership and customer business leaders
- Ability to motivate and lead a team
Benefits OverviewViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:
- Medical, Dental & Vision Insurance - Multiple plan options designed to support a variety of coverage needs.
- Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) - Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
- Flexible Time Off (FTO) - Including vacation and sick time
- Company Holidays
- Retirement Plan (401(k)) - Traditional and Roth 401(k) options available including employer matching contributions.
- Life & Disability Insurance - Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
- Employee Assistance Program (EAP) - Free, confidential support for personal, financial, and family matters.
- Additional Well-Being Resources - Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.
Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.
