Network Technician (GTA)

Reporting to the Manager, Field Service, you will support the Direct Sales Division Technical team by providing pre-sales support Solutions Consultants regarding software solutions. You will perform installs, support Canon software solutions in the field, and provide IT support for network customers.

Key Responsibilities:

• Provide network support to customers
• Install Canon and 3rd Party software solutions for customers and provide support
• Provide third-level support to Technicians in the field
• Install and support software solutions in our showrooms
• Support Solutions Consultants with pre-sale functions to develop customer solutions and scope of work

To Succeed, You Will Need:

• Post-Secondary education in Electronics or Computer Science
• Minimum 5 years experience in a similar role
• Valid MCSE certification or equivalent or role base Microsoft Expert Certification (e.g Azure Solutions Architect Exoert, MS 365 Enterprise Administrator Expert, Cybersecurity Architect Expert, windows Server Hybrid Administrator)
• In-depth knowledge of Microsoft technologies, Mac OS, Linux, and Unix to install and connect Canon solutions
• Excellent equipment operation skills (Canon MFPs/SFPs or other manufacturers)
• Experience troubleshooting network and software issues
• Process and project management skills to develop scopes of work, installation plans, and coordinate with multiple departments and customers

VIRTUAL WORK

• This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement

• A (1) current vacancy exists.
• This is a Union position.
• Compensation is $49.15/h, per the collective agreement.