Provide IT support and network administrator service in San Francisco Bay Area (Palo Alto, Mountain View, etc) California. Must be Bilingual English and Japanese.

Qualifications

Principal Accountabilities:

1. Network administration tasks at on-site

1) Maintain Windows based network system, printer, etc.

2) Troubleshooting on LAN/Wi-Fi environment.

3) Maintain user/group administration, such as AD, GPO, WSUS, VPN, Endpoint Protection, etc.

1. Network administration tasks at on-site.

1) Troubleshooting on WAN/LAN/Wi-Fi environment.

2) Maintaining network devices
Router, Firewall, Switch, WiFi AP, Virtual Machine infrastructure (Hyper-V)

1. Client computer-related support to customers, at on-site

1) Maintain, support and troubleshoot on client computers.

4. H/W and S/W support to the customer by contacting vendor/s support.

1) Coordination with H/W and S/W vendor and perform IT related support to customers.

5. Prepare and provide technical services for customers.

1) Act for the preventative measures, prepare and provide necessary information for customer's system stability.

6. Perform other work related duties as assigned.

Other Responsibilities:

1. Reporting to customers and/or SI manager

1) Daily Time-in/out, 2) Field Service Log, 3) for any other administration

Education, Experience, and Knowledge Required:

BS or BA in Computer Sciences or equivalent experience

3+ years of experience in system integration projects /tasks for multiple customers

Business communication and documentation skills

English and Japanese bilingual skills (verbal and written) required

Proficient knowledge of:

Requirement:

a) Cisco router; b) Firewall/VPN (Juniper Networks, etc.); c) WiFi (Cisco Meraki, etc.); d) Cisco Switch; e) Windows OS (Client:7/8/8.1, Server 2008/2012); f) Endpoint Protection; g) Diagnose and troubleshooting on network and client computers; h) VMware and Hyper-V;

Preferable:

a) Apple MacBook, Mac OS X, iOS (iPhone, iPad; b) Mobile devices (Android OS, Windows Mobile);

Must be able to work independently and as part of a team and with excellent communication skills both verbal and written.

Need to travel to customer sites on-time.

Additional Information

Experience of Retail Domain is Advantage