Group IT department is organized around Shared Line of Services (SLS) to deliver global services to all group entities.

SLS infrastructure delivers Cloud Service Provider based services (AWS and Azure) and centrally managed Network services (Backbone, Site to site VPN, internet access filtering, VPN access for end users, IPAM, SDWAN solution, NAC...)

Within the SLS Infrastructure, the Network & Security Expert will be member of the Onsite Services Team , in charge to deploy and maintain the SLS infrastructure services offers based on high end market solutions. He'll be in charge to participate to the pre-sales activities with the Bus in order to right size the solution required for the BU needs and evaluate effort for deployment and handover to operations, making sure the service integrates smoothly in the IT information System. He'll be in charge to adapt the solution standards to the scope deployed, with the corresponding service offer declined in the service catalog of the SLS infrastructure.

Achieving a scalable design respecting the corporate standards and Cybersecurity rules and transitioning the service to operations within the Side Partner operations team is mandatory to operate at scale.

He will ensure that service health is properly monitored through the monitoring solutions in place at the SLS infrastructure and that the service consumption can be charged back to the customers.

Customers should be able to raise service request and support request modelized by the product owner of the service in the Equans ITSM solution.

Finally, he'll handle support escalations from Operations Team during project and aftercare duration with the necessary assistance from the vendors themselves.

Technical Context:

Cloud: AWS, Azure

Identity: AD, Entra ID

Internet Gateway(SASE): Zscaler (ZIA, ZPA, ZCC)

Backbone Firewall: Fortigate (Fortimanager), Palo Alto (Panorama).

LAN/Wifi: Juniper Networks.

SD-WAN: Cisco Catalyst/Viptela

NAC: Cisco ISE

IPAM: Infoblox

Monitoring: Solarwind

ITSM: ServiceNow

Responsibilities

Network & Security Expert is responsible to:

• Assume Pre-sales Role during project scoping phase.
• Assume delivery of the services during project rollout phase.
• Ensure level 3 support during project Rollout with vendors escalation when required..
• Ensuring proper transition of run activities to operational teams.
• Define service Monitoring, backup required during deployment.
• Contribute to the billing & chargeback model proposed to the customer.
• Ensure Standard and Cybersecurity rules are respected.

His duty will be to make sure to interact with the necessary stakeholders to define, budget, design, build, maintain, monitor, backup, report, support, charge the service back to the customers.

Main activities

• Respect Cyber requirements for Service designing.
• Ensure transition to operations of the Services
• Ensure proper level of Backup
• Ensure proper monitoring defining the monitoring rules.
• Assume level 3 support on the Services.
• Contribute to Cost optimization of Managed Services.
• Ensure proper documentation.
• Ensure KPI Dashboards are properly updated for services.
• Interact with Customers to Assess and scope existing context.
• Work with BRM Team on the proposal to deliver the service.
• Contribute to Security Audits and Remediation.

Deliverables

• HLD
• LLD
• SOP
• KPI Dashboards
• RCA

Technical and functional skills

• Expertise in Routing & Switching ( Cisco , Juniper switching)
• Expertise in SD WAN Solutions (Cisco Catalyst, Cisco Viptela)
• Good Knowledge in Wifi solution (Cisco Meraki, Juniper )
• Expertise in NAC Solution (Cisco ISE)
• Good knowledge in Site to Site VPN (Fortinet, Cisco)
• Good knowledge in Firewalling (Fortinet, Cisco, Palo alto)
• Knowledge of other IT infrastructure domains: desktop, identity management (AD, Entra ID, SSO, MFA), messaging and collaboration (O365) and cyber security
• Knowledge of public cloud infrastructures (AWS and Azure)
• Good knowledge of ITIL and Demand Management > Projects > Release/Change Management > Operations processes
• Strong organizational and coordination skills for multi-disciplinary and multi-cultural teams (Equans is a company with operations in Europe, the Americas and Asia and the outsourcer is located in India)
• Ability to work in collaboration with an outsourcer who will be involved in the scoping phase and will carry out part of the project work
• Good written and spoken English (most of the work is done in English, meetings are in English, the IT manager speaks English)

Behavioural skills

• Good communicator
• Ability to work as part of a team, both in person and remotely (the outsourcer is mainly remote, and some of the SLS teams are based outside France)
• Sense of service and quality
• Ability to interact with people at all levels (leadership, manager, engineer, architects, administrator, operator)
• Agile and adaptable
• Logical and analytical mind
• Ability to identify problems and propose/evaluate solutions

Experience and education

• 5 years of higher education (computer engineering degree or equivalent)
• At least 5 years of experience in an equivalent position in a company of similar size
• A representative experience in handling relationships with external service providers (outsourcer)
• One certification completing experience is highly recommended (Cisco, Juniper, Fortinet, Palo Alto)

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Place:
Workplace : Toronto Canada